Saks
Customer Experience and Contact Center
Saks OFF 5TH is an off-price luxury retailer that provides customer experience and contact center services for the retail and e-commerce sectors, known for its commitment to making luxury accessible.
Size
1K-5K
Public
100m-1b
Mission
To offer premium products, exceptional service, and a world-class shopping environment.
About
Saks OFF 5TH offers customer experience and contact center services along with inbound customer support and customer & marketing analytics for clients in retail and e-commerce. The company operates using an onshore model and supports U.S.-based clients.
It is recognized for its focus on luxury retail, with a seamless omnichannel customer experience that enhances shopper satisfaction.
Services
Saks OFF 5TH provides customer experience and contact center services supported by inbound customer support and customer & marketing analytics. These services cover both in-store and online shopping experiences, tailored to support customer operations and enhance overall satisfaction.
Capabilities
Inbound Customer Support
Customer & Marketing Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting luxury brands with services aligned to industry-specific requirements, ensuring a high-quality shopping experience for discerning customers.
Unique Stregths
Saks OFF 5TH is known for its commitment to making luxury accessible, offering clients a robust support structure. Its approach includes leveraging digital platforms for a seamless omnichannel experience, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Saks
?
Saks OFF 5TH specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, as well as customer and marketing analytics, all designed to enhance the retail and e-commerce experience. This comprehensive service suite ensures that clients receive not only support for their customer interactions but also valuable insights into customer behavior and satisfaction, thereby optimizing their operations.
What additional services does
Saks
provide?
When was
Saks
founded?
Saks was established in 1990, marking over 34 years in the industry as of 2024. Since its inception, the company has evolved to become a prominent player in the customer experience and contact center services sector, focusing particularly on the luxury retail market.
What industry verticals does
Saks
serve?
Saks OFF 5TH primarily serves the Retail & e-Commerce sectors. Their expertise in these industries allows them to cater specifically to the unique needs of luxury brands, ensuring that the customer experience is both high-quality and aligned with the expectations of discerning shoppers.
What delivery model does
Saks
offer?
Saks operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically the United States. This approach facilitates closer collaboration, better communication, and a deeper understanding of client needs, ultimately enhancing service quality and customer satisfaction.
How many employees and/or seats does
Saks
have?
Saks employs between 1,000 to 5,000 individuals. This workforce size allows the company to effectively manage large-scale operations while providing personalized services, ensuring that they can meet the demands of their clients in the competitive retail and e-commerce landscape.
Can
Saks
be considered a good service provider for startups?
Saks OFF 5TH may not be the ideal service provider for startups, primarily due to its focus on luxury retail and the scale of operations. Startups typically require more flexible and cost-effective solutions to establish their market presence, while Saks is structured to support larger, established brands with specific needs in customer experience and analytics.
Can
Saks
be considered a good service provider for SMBs?
Saks could be a suitable service provider for small and medium businesses (SMBs) that are looking to enhance their customer experience, particularly in the retail and e-commerce sectors. Their experience with luxury brands positions them well to offer high-quality support and analytics, which can be crucial for SMBs aiming to grow and compete effectively in a crowded marketplace.
Can
Saks
be considered a good service provider for enterprises?
Saks OFF 5TH is well-equipped to serve enterprises and large companies, especially those in the luxury retail space. With a robust delivery model and a focus on customer experience, they can provide the reliability and sophisticated service offerings that large organizations often require. Their extensive workforce and operational capabilities enable them to manage significant customer engagement demands, making them a strong partner for larger enterprises.
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