Sage Outsource
Customer Experience and Contact Center
Sage Outsource Solutions is a family-owned boutique customer contact center that provides customer experience and contact center solutions for technology and SaaS companies, known for its personalized service and technical expertise.
Size
11-50
Private
10m-50m
Mission
About
Sage Outsource Solutions offers customer experience and contact center solutions along with technical support and voice-of-customer analytics for clients in technology and SaaS. The company operates using a 100% U.S.-based model and supports a diverse range of clients from startups to Fortune 500 companies.
It is recognized for its high customer satisfaction ratings, with a strong emphasis on personalized service and operational reliability that enhances client growth.
Services
Sage Outsource Solutions provides customer experience and contact center solutions supported by technical support and voice-of-customer analytics. These services include inbound customer support, technical assistance (Tier 1/2), and customer feedback analysis, tailored to support the unique needs of SaaS companies and other clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in technology and SaaS. It has experience supporting a wide range of businesses, from rapidly growing startups to established Fortune 500 companies, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Sage Outsource Solutions is known for its personalized approach and high operational reliability, offering clients scalable support solutions that enhance customer satisfaction. Its commitment to quality service is reflected in consistently high ratings from clients, emphasizing expertise, communication, and responsiveness.
Delivery Footprint
Headquartered in Pompano Beach, Florida, the company operates using a 100% U.S.-based delivery model. It serves clients across various regions, with a multilingual team that adapts to the specific needs of each client.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Sage Outsource
?
Sage Outsource specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as voice-of-customer analytics. This comprehensive suite of services is designed to meet the unique demands of clients in the technology and SaaS sectors, ensuring that they receive tailored support that enhances their operational efficiency and customer satisfaction.
What additional services does
Sage Outsource
provide?
When was
Sage Outsource
founded?
Founded in 2007, Sage Outsource has been operating for 17 years, establishing itself as a reliable provider of customer experience solutions. The company has built a reputation for delivering high-quality services, particularly within the technology and SaaS industries, contributing to its sustained growth and success.
What industry verticals does
Sage Outsource
serve?
Sage Outsource primarily serves clients in the Technology & SaaS sectors. This focus allows the company to cater to the specific needs of businesses ranging from emerging startups to established enterprises, ensuring that their services are aligned with the latest industry trends and technology advancements.
What delivery model does
Sage Outsource
offer?
Sage Outsource employs an onshore delivery model, meaning that all services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring that their needs are effectively met. Onshore delivery typically enhances service quality and customer satisfaction, as it allows for better cultural alignment and faster response times.
How many employees and/or seats does
Sage Outsource
have?
Sage Outsource has a workforce comprising between 11 to 50 employees. This size enables the company to maintain a personalized approach to client service while still being agile enough to adapt to the varying needs of their clients across different projects.
Can
Sage Outsource
be considered a good service provider for startups?
Sage Outsource is well-suited to support startups, especially those in the technology and SaaS sectors. With their focus on personalized service and operational reliability, startups can benefit from tailored customer support solutions that help them establish a strong foundation for growth. Their onshore delivery model further ensures that startups receive high-quality, responsive services that align with their dynamic requirements.
Can
Sage Outsource
be considered a good service provider for SMBs?
Small and medium businesses will find Sage Outsource to be a valuable partner for their customer support needs. The company's scalable service offerings are designed to grow with their clients, providing flexibility that is essential for SMBs looking to enhance their customer experience. Sage Outsource's proven track record in delivering high satisfaction rates positions them as a reliable provider that understands the specific challenges faced by smaller enterprises.
Can
Sage Outsource
be considered a good service provider for enterprises?
Sage Outsource is an excellent choice for enterprises and large companies seeking a dependable service provider. With a strong emphasis on operational reliability and customer satisfaction, the company offers sophisticated support solutions that can cater to the complex needs of large organizations. Their extensive experience in serving both startups and Fortune 500 companies demonstrates their capacity to deliver high-quality service across a broad spectrum of client sizes and requirements.
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