Sa Commercial
Customer Experience and Contact Center
SA Commercial is an award-winning BPO provider that provides customer experience and contact center services for various industries, known for its ISO 9001 accreditation and commitment to quality management.
Size
201-500
Private
under-1m
Mission
To enhance customer experience by connecting businesses and their clients.
About
SA Commercial offers customer experience and contact center services along with back-office operations and knowledge services for clients in retail, healthcare, and banking. The company operates using an offshore and onshore model and supports both local and international clients.
It is recognized for its ISO 9001 accreditation, with a strong focus on integrity, quality, and innovative solutions tailored to client needs.
Services
SA Commercial provides customer experience and contact center services, supported by back-office operations and knowledge and research services. These services include inbound customer support, outbound telesales, technical support, and campaign management, tailored to enhance customer engagement and operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Campaign Management
Industries Served
The company serves clients in retail, public sector, healthcare, insurance, energy, and banking and financial services. It has experience supporting both private and public organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SA Commercial is known for its ISO 9001 accreditation, offering clients a commitment to quality management and operational excellence. Its approach includes regular workshops to uphold core values of integrity and professionalism, ensuring consistent service delivery across all interactions.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore and onshore delivery model. It serves clients across various geographies, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Government & Public Sector
Healthcare & Life Sciences
Insurance
Energy & Utilities
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Sa Commercial
?
Sa Commercial specializes in enhancing customer experiences through its comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, as well as market and competitive intelligence and effective campaign management. This suite of services is designed to bolster customer engagement and operational efficiency for a diverse clientele.
What additional services does
Sa Commercial
provide?
In addition to its primary services, Sa Commercial offers a range of supplementary capabilities including software engineering, product development, HR recruitment, and payroll services. This diverse portfolio enables the company to support clients not only in customer engagement but also in critical operational and administrative functions.
When was
Sa Commercial
founded?
Sa Commercial was established in 2005, marking nearly two decades of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, solidifying its reputation in the customer experience sector.
What industry verticals does
Sa Commercial
serve?
The company serves a variety of industries including Retail & e-Commerce, Government & Public Sector, Healthcare & Life Sciences, Insurance, Energy & Utilities, and Banking & Financial Services. This diverse focus allows them to tailor their services to meet industry-specific requirements and leverage technology platforms effectively.
What delivery model does
Sa Commercial
offer?
Sa Commercial employs a flexible delivery model that includes both onshore and offshore options. Onshore delivery refers to services provided within the same country as the client, ensuring close proximity and cultural alignment, while offshore delivery involves operations in different countries, which can offer cost advantages and access to a global talent pool. This dual approach allows Sa Commercial to cater to a wide range of client needs and preferences.
How many employees and/or seats does
Sa Commercial
have?
Sa Commercial has a workforce comprising between 201 and 500 employees, indicating a medium-sized business capable of managing substantial client demands while providing personalized service. This size allows for flexibility and responsiveness in their operations, which is crucial in the fast-paced BPO industry.
Can
Sa Commercial
be considered a good service provider for startups?
Can
Sa Commercial
be considered a good service provider for SMBs?
Can
Sa Commercial
be considered a good service provider for enterprises?
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