S P Data Digital
Customer Experience and Contact Center
SP Data Digital is a leading provider that offers customer experience and contact center solutions for telecommunications, finance, technology, and retail, known for its integration of AI and machine learning in service delivery.
Size
1K-5K
Private
10m-50m
Mission
About
SP Data Digital offers customer experience and contact center solutions along with sales and lead-generation services for clients in telecommunications, finance, technology, and retail. The company operates using a geographically independent virtual distributed network model and supports clients across North America.
It is recognized for its innovative use of AI and machine learning, with a workforce of over 1,000 professionals dedicated to enhancing customer engagement and operational efficiency.
Services
SP Data Digital provides customer experience and contact center solutions supported by sales and lead-generation services, including inbound customer support, outbound telesales, technical support, and CX consulting. These services cover various channels and are tailored to support client needs in acquiring and retaining customers.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Campaign Management
Lead Research & List Building
Sales Chat & Live Demonstrations
Sales Enablement Content
Industries Served
The company serves clients in telecommunications, finance, technology, and retail. It has experience supporting industry leaders with services aligned to specific requirements and technology platforms, utilizing AI and machine learning to enhance customer interactions.
Unique Stregths
SP Data Digital is known for its innovative culture and commitment to continuous improvement, offering clients a blend of human expertise and advanced technology. Its approach includes a performance-driven environment that encourages proactive engagement and knowledge sharing among employees, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in North America, the company operates using a geographically independent virtual distributed network delivery model. It serves clients across the United States and Canada, with teams working in remote environments to provide flexible and scalable solutions.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Clients
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What's the main service provided by
S P Data Digital
?
S P Data Digital specializes in providing customer experience and contact center solutions, alongside comprehensive sales and lead-generation services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as CX consulting and journey mapping. They also focus on quality assurance and monitoring, campaign management, lead research, list building, sales chat, live demonstrations, and creating sales enablement content, ensuring a well-rounded approach to client needs.
What additional services does
S P Data Digital
provide?
When was
S P Data Digital
founded?
S P Data Digital was established in 2006, making it a well-respected player in the business process outsourcing sector for approximately 18 years. Since its inception, the company has demonstrated a commitment to enhancing customer engagement through innovative solutions.
What industry verticals does
S P Data Digital
serve?
S P Data Digital serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Technology & SaaS, and Retail & e-Commerce. This broad focus allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
S P Data Digital
offer?
S P Data Digital employs a flexible delivery model that encompasses onshore, nearshore, and work-from-home or virtual options. Onshore refers to services provided domestically within Canada, while nearshore indicates service delivery from neighboring regions. Their virtual model enables a geographically independent workforce, ensuring scalability and responsiveness to client needs across North America.
How many employees and/or seats does
S P Data Digital
have?
S P Data Digital has a workforce ranging from 1,000 to 5,000 employees. This sizable team allows them to manage a variety of client projects effectively and deliver high-quality service across their service offerings.
Can
S P Data Digital
be considered a good service provider for startups?
While S P Data Digital has a robust service offering, its scale and range of solutions may be more suited to established businesses rather than startups. Startups often require more tailored, flexible services that can adapt quickly to changing needs, and while S P Data Digital provides valuable resources, their focus on larger-scale solutions may not fully align with the dynamic requirements of new ventures.
Can
S P Data Digital
be considered a good service provider for SMBs?
S P Data Digital is an excellent service provider for small and medium businesses. Their scalable solutions are designed to support growth, as they can easily adjust services to meet the evolving needs of SMBs. With a broad range of customer experience and sales services, they can help these businesses enhance customer engagement and operational efficiency, vital for success in competitive markets.
Can
S P Data Digital
be considered a good service provider for enterprises?
S P Data Digital is well-positioned to serve enterprises and large companies due to its extensive experience and substantial workforce. Their innovative use of AI and machine learning, coupled with a commitment to quality and performance, makes them a reliable partner for large-scale operations. The flexibility of their delivery model also ensures they can meet the sophisticated demands of enterprise clients effectively.
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