RuralShores
Back-Office Operations
RuralShores is a pioneering rural BPO company that provides back-office operations for diverse clients, known for its commitment to integrating rural India into the knowledge economy.
Size
501-1K
Private
10m-50m
Mission
To integrate rural communities into the knowledge economy by creating employment opportunities for youth.
About
RuralShores offers back-office operations along with skilling and employment services for clients in various sectors. The company operates using an onshore model and supports rural populations across India.
It is recognized for being the world's largest rural BPO, with a focus on empowering educated but underprivileged youth through meaningful job opportunities.
Services
RuralShores provides back-office operations supported by skilling and employment services. These services cover both voice and non-voice processes, tailored to support the needs of clients across various sectors.
Capabilities
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Industries Served
The company serves clients in diverse industries, collaborating with globally reputed organizations. It has experience supporting businesses with services aligned to their specific operational requirements.
Unique Stregths
RuralShores is known for its innovative rural BPO model, offering clients access to a skilled workforce in remote areas. Its approach includes decentralized delivery centers managed by local entrepreneurs, ensuring quality output and community engagement.
Delivery Footprint
Headquartered in Bengaluru, India, the company operates using an onshore delivery model. It serves clients across multiple states, with teams working in local centers designed to minimize migration and support rural economies.
Certifications
ISO 27001
ISO 9001:2015
Verticals
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Clients
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What's the main service provided by
RuralShores
?
RuralShores specializes in back-office operations, providing a comprehensive suite of services that cater to both voice and non-voice processes. The company is committed to empowering rural communities by delivering tailored solutions designed to meet the operational needs of various sectors. By integrating skilling and employment services into their offerings, RuralShores ensures a skilled workforce that is ready to support its clients effectively.
What additional services does
RuralShores
provide?
When was
RuralShores
founded?
RuralShores was established in 2008, marking a significant milestone in its journey to integrate rural communities into the knowledge economy. As of 2024, the company has been in operation for 16 years, during which it has made a substantial impact by creating job opportunities for the underprivileged youth in rural areas of India.
What industry verticals does
RuralShores
serve?
What delivery model does
RuralShores
offer?
RuralShores utilizes an onshore delivery model, which means that services are provided from within the same country as the clients they serve. This approach enhances communication and collaboration while allowing the company to tap into local talent pools. By operating through decentralized delivery centers managed by local entrepreneurs, RuralShores not only ensures high-quality output but also supports rural economies and minimizes workforce migration.
How many employees and/or seats does
RuralShores
have?
RuralShores has a workforce that ranges between 501 to 1,000 employees, making it a substantial player in the rural BPO sector. This size enables the company to handle various projects while maintaining a focus on community engagement and quality service delivery.
Can
RuralShores
be considered a good service provider for startups?
RuralShores presents a viable option for startups seeking back-office support. With its extensive experience and focus on providing tailored services, the company can help new businesses streamline operations and focus on growth. The onshore delivery model fosters close collaboration, which is crucial for startups that may require agile responses and personalized attention during their early stages.
Can
RuralShores
be considered a good service provider for SMBs?
For small and medium businesses, RuralShores offers a promising partnership. Its scalable service offerings are designed to adapt to the evolving needs of growing companies. With a commitment to quality and community engagement, RuralShores provides SMBs with the flexibility they need to thrive in competitive markets, ensuring that they can access skilled labor without the overhead of large-scale operations.
Can
RuralShores
be considered a good service provider for enterprises?
RuralShores is well-positioned to serve enterprises and large corporations looking for reliable back-office solutions. The company's certifications, including ISO 27001 and ISO 9001:2015, reflect its commitment to quality and security, making it a trustworthy partner for large-scale operations. Additionally, its innovative approach to utilizing local talent through decentralized centers enhances operational efficiency, making it an attractive option for enterprises seeking sophisticated service delivery.
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