Rui
Customer Experience and Contact Center
RIU Hotels & Resorts is an international hotel chain that provides customer experience and contact center services for the travel, hospitality, and leisure sectors, known for its family values and commitment to quality.
Size
over-10K
Private
over-1b
Mission
To commit to quality and customer satisfaction in the hospitality industry.
About
RIU Hotels & Resorts offers customer experience and contact center services along with hotel accommodations for clients in the travel, hospitality, and leisure sectors. The company operates using an onshore and nearshore model and supports private clients, travel agencies, and companies.
It is recognized for its All Inclusive by RIU service, with a diverse portfolio of 98 hotels across 21 countries, ensuring exceptional guest experiences.
Services
RIU Hotels & Resorts provides customer experience and contact center services supported by hotel accommodations and a dedicated call center. These services cover inbound customer support for bookings and travel inquiries, tailored to meet the needs of private clients and travel agencies.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in the travel, hospitality, and leisure sectors. It has experience supporting private clients and travel agencies with services aligned to industry-specific requirements, ensuring a seamless guest experience.
Unique Stregths
RIU Hotels & Resorts is known for its family-owned values and commitment to quality, offering clients a diverse range of hospitality experiences. Its approach includes a strong focus on customer satisfaction and operational efficiency, enhanced by the internal development of tools like the Riu Staff app.
Delivery Footprint
Headquartered in Mallorca, Spain, the company operates using an onshore and nearshore delivery model. It serves clients across 21 countries, with teams working in various locations to ensure high-quality service and support.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Rui
?
Rui specializes in delivering exceptional customer experience and contact center services, primarily focusing on inbound customer support. This includes assisting clients with bookings and travel inquiries, tailored to meet the unique needs of private clients and travel agencies in the travel and hospitality sectors.
What additional services does
Rui
provide?
When was
Rui
founded?
Rui was established in 1953, marking over 70 years of operation in the industry. Since its inception, the company has grown significantly, evolving its services to meet the changing demands of the travel and hospitality sectors while maintaining a strong commitment to customer satisfaction.
What industry verticals does
Rui
serve?
Rui operates primarily within the Travel, Hospitality & Leisure industries. This focus allows the company to cater specifically to the needs of clients in these sectors, providing tailored solutions that enhance the overall guest experience.
What delivery model does
Rui
offer?
Rui utilizes a combination of onshore and nearshore delivery models to optimize service quality and support. Onshore delivery involves providing services from locations within the same country, while nearshore delivery allows for operations from neighboring countries. This approach ensures that Rui can maintain high standards of customer service and operational efficiency across various regions.
How many employees and/or seats does
Rui
have?
Rui employs over 10,000 individuals, showcasing its substantial workforce dedicated to providing top-notch customer service and support. This large team enables the company to effectively manage a diverse range of client needs and ensure a high level of service delivery.
Can
Rui
be considered a good service provider for startups?
While Rui has a robust service offering, its scale and focus on the travel and hospitality sectors might make it less suitable for startups outside these industries. Startups seeking specialized, agile support may find Rui's extensive resources beneficial if they align with the company's industry expertise. However, those in different sectors might consider looking for providers that offer more tailored solutions for their unique needs.
Can
Rui
be considered a good service provider for SMBs?
Rui can be an excellent service provider for small and medium businesses, particularly those in the travel and hospitality sectors. The company’s significant workforce and experience allow it to offer scalable solutions that can grow alongside its clients. Their commitment to quality and customer satisfaction further supports SMBs in enhancing their service delivery and operational efficiency.
Can
Rui
be considered a good service provider for enterprises?
Rui is well-positioned to serve enterprises and large companies, especially those operating within the travel, hospitality, and leisure sectors. With a workforce exceeding 10,000 and a sophisticated approach to customer experience and contact center services, Rui demonstrates reliability and the capacity to handle complex operational demands, making it an attractive option for larger organizations seeking quality service.
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