Rsvp Media Response Ltd
Customer Experience and Contact Center
RSVP Design is a UK-based BPO provider that offers customer experience and contact center solutions for various industries, known for its commitment to quality and continuous improvement.
Size
51-200
Private
1m-10m
Mission
About
RSVP Design offers customer experience and contact center solutions along with back-office operations for clients in multiple sectors. The company operates using an onshore model and supports clients primarily in the UK and Europe.
It is recognized for its proactive and empathetic customer interactions, with a diverse team of learning professionals dedicated to enhancing adult learning experiences.
Services
RSVP Design provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, and multilingual support. These services cover various channels and are tailored to support client engagement and business objectives.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Industries Served
The company serves clients across multiple industries, including finance, retail, technology, and utilities. It has experience supporting diverse organizations with services aligned to industry-specific requirements and customer engagement strategies.
Unique Stregths
RSVP Design is known for its global expertise in experiential learning and customer engagement, offering clients a strong emphasis on quality and continuous improvement. Its approach includes listening to customers and refining client processes, which helps deliver effective solutions at scale.
Delivery Footprint
Headquartered in Scotland, the company operates using an onshore delivery model. It serves clients across the UK and Europe, with teams working in collaborative environments to ensure stability and security in service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Rsvp Media Response Ltd
?
Rsvp Media Response Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings encompass inbound customer support, outbound telesales and retention, multilingual support, as well as quality assurance and monitoring. Additionally, they provide CX consulting and journey mapping services, ensuring that client interactions are effectively managed and aligned with business objectives.
What additional services does
Rsvp Media Response Ltd
provide?
In addition to their primary customer experience and contact center solutions, Rsvp Media Response Ltd also offers a range of services in finance and accounting, as well as software engineering and product development. This diverse portfolio enables them to support clients with comprehensive back-office operations, enhancing overall efficiency and service delivery.
When was
Rsvp Media Response Ltd
founded?
Founded in 1988, Rsvp Media Response Ltd has been operational for over 35 years. Established with the aim of enhancing customer interactions, the company has evolved to meet the changing demands of the market while maintaining a strong focus on quality and customer satisfaction.
What industry verticals does
Rsvp Media Response Ltd
serve?
What delivery model does
Rsvp Media Response Ltd
offer?
Rsvp Media Response Ltd employs an onshore delivery model, meaning that their services are provided from within the country, specifically the United Kingdom. This approach allows the company to ensure stability, security, and high-quality interactions, as they engage directly with clients in their native environment, facilitating better communication and understanding.
How many employees and/or seats does
Rsvp Media Response Ltd
have?
Rsvp Media Response Ltd employs a workforce ranging from 51 to 200 individuals. This size allows the company to maintain a personal touch while still being able to scale their operations to meet varying client demands effectively.
Can
Rsvp Media Response Ltd
be considered a good service provider for startups?
Can
Rsvp Media Response Ltd
be considered a good service provider for SMBs?
Rsvp Media Response Ltd is well-suited to serve small and medium businesses, thanks to their flexible service offerings and scalable solutions. With a focus on customer engagement and support, they can adapt their services to meet the specific needs of SMBs, helping them grow and enhance their operational capabilities.
Can
Rsvp Media Response Ltd
be considered a good service provider for enterprises?
While Rsvp Media Response Ltd is primarily positioned to support small and medium businesses, their established experience in customer engagement and operational efficiency also makes them a viable option for enterprises. Their commitment to quality, coupled with an onshore delivery model, ensures that large organizations can rely on them for consistent and effective service delivery.
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