Rsv Outsourcing
Customer Experience and Contact Center
RSV Outsourcing is a professional services company that provides customer experience and contact center solutions for e-commerce and technology sectors, known for its emphasis on human relationships and long-term partnerships.
Size
201-500
Private
Mission
To emphasize the importance of human relationships in client partnerships and create lasting connections that support business growth and talent integration.
About
RSV Outsourcing offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and software engineering for clients in retail, e-commerce, and technology. The company operates using a nearshore model and supports clients primarily in Europe and Latin America.
It is recognized for its specialized technology and customer service teams, with a focus on creating lasting relationships that foster business growth and talent integration.
Services
RSV Outsourcing provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, and software engineering. These services include inbound customer support, data entry and processing, content moderation, content creation and localization, recruitment process outsourcing (RPO), and custom application development. Each service is tailored to meet the unique needs of clients in the e-commerce and technology sectors.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Content Moderation
Content Creation & Localisation
Recruitment Process Outsourcing (RPO)
Custom Application Development
Industries Served
The company serves clients in retail, e-commerce, and technology. It has experience supporting major e-commerce brands across Europe and Latin America, with services aligned to industry-specific requirements and technology platforms such as JavaScript and HTML.
Unique Stregths
RSV Outsourcing is known for its commitment to human relationships and long-term partnerships, offering clients flexible and cost-effective talent solutions. Its approach includes end-to-end management from recruitment to ongoing people care, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Barcelona, Catalonia, the company operates using a nearshore delivery model. It serves clients across Europe and Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Rsv Outsourcing
?
Rsv Outsourcing specializes in providing customer experience and contact center solutions, complemented by a range of back-office operations. Their service offerings include inbound customer support, data entry and processing, content moderation, content creation and localization, recruitment process outsourcing (RPO), and custom application development. Each of these services is designed to cater to the specific needs of clients, particularly in the retail and technology sectors.
What additional services does
Rsv Outsourcing
provide?
In addition to its main offerings, Rsv Outsourcing provides back-office operations that further enhance its service portfolio. These additional capabilities support clients in streamlining their internal processes, enabling them to focus on core business activities while ensuring operational efficiency.
When was
Rsv Outsourcing
founded?
Rsv Outsourcing was established in 2012, marking over a decade of dedicated service in the outsourcing industry. Since its inception, the company has grown to become a prominent player in customer experience and back-office solutions, building strong partnerships with various clients.
What industry verticals does
Rsv Outsourcing
serve?
The company serves multiple industries, focusing primarily on Retail & e-Commerce and Technology & SaaS. This diverse industry expertise allows Rsv Outsourcing to tailor its services to meet the unique demands and challenges faced by businesses in these sectors.
What delivery model does
Rsv Outsourcing
offer?
Rsv Outsourcing utilizes a combination of nearshore and offshore delivery models to cater to its clients. Nearshore services typically involve operations from neighboring countries, allowing for geographical and cultural proximity, while offshore services may include teams located in more distant regions. This hybrid approach enables the company to offer flexible and cost-effective solutions while maintaining high standards of service delivery.
How many employees and/or seats does
Rsv Outsourcing
have?
Rsv Outsourcing employs between 201 and 500 individuals, establishing a robust workforce capable of handling diverse client needs. This size allows the company to offer personalized services while also having the necessary resources to manage larger projects efficiently.
Can
Rsv Outsourcing
be considered a good service provider for startups?
Rsv Outsourcing can be a suitable service provider for startups, especially those operating within the retail and technology sectors. With their flexible service offerings and a focus on building strong client relationships, startups can benefit from tailored solutions that adapt to their evolving needs. The company's nearshore delivery model also allows for effective communication and collaboration, which is crucial for new ventures seeking to establish a foothold in competitive markets.
Can
Rsv Outsourcing
be considered a good service provider for SMBs?
Small and medium businesses can find significant value in partnering with Rsv Outsourcing. The company's scalable service offerings and commitment to human relationships make it an ideal partner for SMBs looking to enhance their customer experience and operational efficiency. By leveraging Rsv Outsourcing's expertise in back-office operations and customer support, these businesses can focus on growth while ensuring that their service quality remains high.
Can
Rsv Outsourcing
be considered a good service provider for enterprises?
Rsv Outsourcing is well-positioned to serve enterprises and large companies due to its robust workforce and extensive service capabilities. The company's experience in managing complex projects, coupled with its commitment to quality and consistency, makes it a reliable partner for enterprises looking to outsource customer experience and back-office functions. Their hybrid delivery model also allows large organizations to benefit from both cost efficiency and high-quality service.
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