RPM BPO
Customer Experience and Contact Center
RPM BPO is a nearshore outsourcing firm that provides customer experience and contact center services for various industries, known for its commitment to ethical work practices and employee wellbeing.
Size
1-10
Private
Mission
To facilitate client growth while fostering economic advancement for employees through competitive wages, continuous training, and career development opportunities.
About
RPM BPO offers customer experience and contact center services along with back-office operations and sales support for clients in financial services, e-commerce, automotive, dental, medical, SaaS, and technology. The company operates using a nearshore model and supports startups, small and medium businesses, mid-sized enterprises, and large enterprises.
It is recognized for delivering high-quality service with teams that feel like in-house resources, leveraging cultural alignment and time zone advantages to ensure effective collaboration.
Services
RPM BPO provides customer experience and contact center services supported by back-office operations and sales outsourcing. These services include inbound customer support, outbound telesales, and retention efforts, tailored to support client needs for efficient customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in financial services, e-commerce, automotive, dental, medical, SaaS, and technology. It has experience supporting startups, small and medium businesses, mid-sized enterprises, and large enterprises with services aligned to industry-specific requirements.
Unique Stregths
RPM BPO is known for its commitment to ethical work practices and employee wellbeing, offering clients high-performing teams that operate seamlessly as internal staff. Its approach includes investing in employee training and career development, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in San Jose, California, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams located in the Dominican Republic and Colombia, ensuring cultural alignment and effective communication.
Certifications
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Verticals
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Clients
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What's the main service provided by
RPM BPO
?
RPM BPO specializes in delivering customer experience and contact center solutions, with a strong focus on enhancing client interactions. Their core offerings include inbound customer support, outbound telesales, and retention strategies that are designed to optimize customer engagement and operational efficiency. These services are tailored to meet the specific needs of businesses across diverse industries.
What additional services does
RPM BPO
provide?
In addition to their primary focus on customer experience and contact center services, RPM BPO also offers a range of other capabilities. These include back-office operations and sales support services, which further enhance their ability to provide comprehensive outsourcing solutions tailored to various business needs.
When was
RPM BPO
founded?
RPM BPO was established in 2021, making it a relatively new player in the business process outsourcing industry. Despite its recent inception, the company has quickly positioned itself to cater to various sectors with its specialized services, contributing to its growth and reputation in the market.
What industry verticals does
RPM BPO
serve?
What delivery model does
RPM BPO
offer?
RPM BPO employs a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, enabling effective collaboration and communication. This approach allows for cultural alignment and time zone advantages, making it easier for teams to work seamlessly with client operations, particularly for businesses in the Americas.
How many employees and/or seats does
RPM BPO
have?
RPM BPO operates with a small team, consisting of between one to ten employees. This compact workforce allows the company to maintain a close-knit and agile operational structure, ensuring personalized attention and high-quality service delivery for their clients.
Can
RPM BPO
be considered a good service provider for startups?
RPM BPO is well-suited to support startups, particularly due to its flexible service offerings and nearshore delivery model. With a small team, the company can provide personalized attention and scalable solutions that adapt to the evolving demands of new businesses. Their focus on customer experience and operational efficiency can help startups establish strong foundations in their early stages.
Can
RPM BPO
be considered a good service provider for SMBs?
RPM BPO presents a strong option for small and medium businesses (SMBs) looking for reliable outsourcing solutions. Their diverse service portfolio, including customer support and back-office operations, allows SMBs to enhance their operational efficiency without the need for extensive in-house resources. The company's commitment to ethical practices and employee development further ensures that SMB clients receive high-quality service that supports their growth.
Can
RPM BPO
be considered a good service provider for enterprises?
While RPM BPO is positioned well for startups and SMBs, its small size may present challenges in meeting the extensive demands of large enterprises. However, their focus on high-quality service and cultural alignment can still benefit mid-sized enterprises that seek reliable support without the complexities often associated with larger BPO providers. Their agile structure allows for tailored solutions that could resonate well with companies in growth phases.
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