Rojo Workforce
Customer Experience and Contact Center
Rojo BPO is a private outsourcing firm that provides back-office operations for telecommunications and technology sectors, known for its cost-effective staffing solutions and low attrition rates.
Size
11-50
Private
Mission
To help businesses succeed by delivering high-quality staffing solutions and improving efficiency.
About
Rojo BPO offers back-office operations along with customer experience and contact center services for clients in telecommunications and technology. The company operates using an offshore model and supports businesses primarily in the United States.
It is recognized for its ability to save clients 70% or more on staffing costs, with a strong emphasis on building dependable teams that enhance operational efficiency.
Services
Rojo BPO provides back-office operations supported by customer experience and contact center services. These services include talent sourcing and screening, payroll processing, and inbound customer support, tailored to support clients' operational needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Recruitment Process Outsourcing (RPO)
Payroll Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications and technology. It has experience supporting various business operations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Rojo BPO is known for its cost efficiency and excellent communication skills among its staff, offering clients a reliable workforce that contributes to low attrition rates. Its approach includes customized staffing solutions and a commitment to aligning with client goals, ensuring flexibility and scalability.
Delivery Footprint
Headquartered in Ortigas, Manila, Philippines, the company operates using an offshore delivery model. It serves clients across the United States, with teams currently working in remote arrangements to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Rojo Workforce
?
Rojo Workforce specializes in providing customer experience and contact center services, along with essential back-office operations. Their offerings include a variety of sub-services such as inbound customer support, technical support at Tier 1 and Tier 2 levels, email support, recruitment process outsourcing, payroll processing, and customer and marketing analytics. This comprehensive range of services is designed to meet the diverse operational needs of their clients, ensuring enhanced customer satisfaction and efficient business processes.
What additional services does
Rojo Workforce
provide?
When was
Rojo Workforce
founded?
Rojo Workforce was established in 2020, making it a relatively new player in the BPO industry. As of 2024, the company has been in operation for approximately four years, focusing on delivering tailored staffing solutions and operational efficiencies to its clients.
What industry verticals does
Rojo Workforce
serve?
Rojo Workforce serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Telecommunications & Media, Technology & SaaS, and the Government & Public Sector. This diverse industry expertise allows them to cater to specific business needs with precision and effectiveness.
What delivery model does
Rojo Workforce
offer?
Rojo Workforce operates using an offshore delivery model, which means that they provide their services from a location outside of their clients' primary market. This model enables companies to leverage cost advantages while ensuring that they receive high-quality support. By employing remote teams, Rojo Workforce can effectively meet the varied needs of their clients, particularly those based in the United States.
How many employees and/or seats does
Rojo Workforce
have?
Rojo Workforce has a workforce size ranging from 11 to 50 employees. This size suggests a small to medium-sized company, allowing for a more personalized approach to client relationships and the ability to adapt quickly to changing business needs.
Can
Rojo Workforce
be considered a good service provider for startups?
Rojo Workforce can be a suitable service provider for startups, particularly those looking for cost-effective solutions to streamline their operations. With a focus on delivering high-quality staffing solutions and a range of flexible services, they can help new businesses manage their customer support and back-office needs without the high overhead costs typically associated with larger firms. Their commitment to building dependable teams can also provide startups with the stability they need as they scale.
Can
Rojo Workforce
be considered a good service provider for SMBs?
For small and medium-sized businesses, Rojo Workforce presents a strong option due to its scalability and tailored service offerings. Their ability to provide comprehensive customer support and back-office solutions allows SMBs to enhance their operational efficiency, enabling them to focus on growth. With a team that emphasizes communication and reliability, Rojo Workforce can adapt to the evolving needs of smaller enterprises, making them a valuable partner in the journey towards expansion.
Can
Rojo Workforce
be considered a good service provider for enterprises?
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