ROI CX Solutions
Customer Experience and Contact Center
ROI CX Solutions is a leading provider of omnichannel customer care that provides customer experience and contact center services for healthcare, banking, and finance, known for its innovative technology and customer-centric approach.
Size
11-50
Private
1m-10m
Mission
To deliver unparalleled customer experiences through skilled agents.
About
ROI CX Solutions offers customer experience and contact center services along with inbound and outbound support for clients in healthcare, banking, and finance. The company operates using an onshore and offshore delivery model and supports businesses of all sizes.
It is recognized for its scalability and flexibility, with a strong focus on leveraging cutting-edge technology to enhance customer interactions.
Services
ROI CX Solutions provides customer experience and contact center services supported by inbound and outbound call center support and multichannel assistance. These services cover customer service, technical support, order processing, and telemarketing, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Billing & Invoicing
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, banking, and finance. It has experience supporting businesses with high customer interaction needs, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
ROI CX Solutions is known for its customer-centric approach, offering clients customized solutions that enhance brand image and access. Its approach includes dedicated teams and the latest technology, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in American Fork, Utah, the company operates using an onshore and offshore delivery model. It serves clients across the globe, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Clients
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What's the main service provided by
ROI CX Solutions
?
ROI CX Solutions specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, as well as technical support spanning tiers 1 and 2. Additionally, they provide billing and invoicing services, along with order management and fulfillment, ensuring a comprehensive suite of solutions tailored to meet diverse client needs.
What additional services does
ROI CX Solutions
provide?
When was
ROI CX Solutions
founded?
ROI CX Solutions was established in 2011, marking over a decade of experience in the customer service industry as of 2024. The company has developed a strong reputation for its commitment to enhancing customer interactions through skilled agents and cutting-edge technology.
What industry verticals does
ROI CX Solutions
serve?
ROI CX Solutions caters to a variety of industries, including Retail & e-Commerce, Technology & SaaS, Healthcare & Life Sciences, Insurance, and Banking & Financial Services. Their expertise in these sectors allows them to align their services with industry-specific requirements, ensuring high-quality support for clients with significant customer engagement needs.
What delivery model does
ROI CX Solutions
offer?
ROI CX Solutions employs a versatile delivery model, incorporating onshore, nearshore, and offshore approaches. This means they can provide services from locations within the United States (onshore), nearby countries (nearshore), or further afield (offshore). This flexibility allows them to meet diverse client needs while optimizing cost-effectiveness and service quality.
How many employees and/or seats does
ROI CX Solutions
have?
ROI CX Solutions operates with a workforce size ranging from 11 to 50 employees. This relatively small team enables the company to maintain a close-knit, agile environment that is responsive to client demands and fosters personalized service.
Can
ROI CX Solutions
be considered a good service provider for startups?
Can
ROI CX Solutions
be considered a good service provider for SMBs?
ROI CX Solutions is well-suited to serve small and medium businesses, offering scalable solutions that can adapt to varying levels of demand. Their flexible service offerings, combined with their focus on customer experience, make them a valuable partner for SMBs looking to enhance their customer interactions and grow their operations.
Can
ROI CX Solutions
be considered a good service provider for enterprises?
While ROI CX Solutions primarily focuses on smaller clients, their experience and comprehensive service offerings can also cater to the needs of larger enterprises. Their ability to scale operations and leverage advanced technology ensures that they can maintain reliable service levels, making them a potential ally for enterprises seeking efficient customer support solutions.
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