Rohr Bpo Center
Back-Office Operations
Rohr BPO Center is an outsourcing firm that provides back-office operations for various industries, known for its proprietary management and telephony solutions.
Size
1K-5K
Public
over-1b
Mission
About
Rohr BPO Center offers back-office operations along with customer experience and contact center services for clients in multiple industries. The company operates using an offshore model and supports clients primarily in North America and Europe.
It is recognized for its innovative in-house technology, with a commitment to delivering world-class standards in service management and operational excellence.
Services
Rohr BPO Center provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, outbound telesales and retention, technical support (Tier 1/2), quality assurance and monitoring, data entry and data processing, and order management and fulfillment. Each solution is tailored to optimize costs while maintaining high performance and quality standards.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in various industries, focusing on a multi-industry approach. It has experience supporting sectors such as finance, insurance, healthcare, and retail, with services aligned to industry-specific requirements.
Unique Stregths
Rohr BPO Center is known for its proprietary management and telephony solutions, offering clients enhanced operational efficiency. Its approach includes innovative technology development and a business model oriented towards industry-specific solutions, ensuring processes meet world-class benchmarks.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an offshore delivery model. It serves clients across North America and Europe, with teams working in a remote environment to meet diverse client needs.
Certifications
ISO/IEC 27001:2022
ISO 9001:2015
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Rohr Bpo Center
?
Rohr BPO Center specializes in back-office operations, providing a comprehensive suite of customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, quality assurance and monitoring, data entry and data processing, as well as order management and fulfillment. Each service is strategically designed to enhance efficiency while ensuring high standards of performance and quality.
What additional services does
Rohr Bpo Center
provide?
In addition to their core back-office operations, Rohr BPO Center offers sales and lead-generation services, expanding their capabilities to support clients in driving revenue and customer engagement. This additional service portfolio enhances their overall value proposition, making them a versatile partner for businesses looking to optimize their customer interactions and sales processes.
When was
Rohr Bpo Center
founded?
Rohr BPO Center was established in the year 2000, marking over 23 years of experience in the business process outsourcing sector. Since its inception, the company has grown and evolved, establishing a strong foothold in providing essential back-office and customer support services.
What industry verticals does
Rohr Bpo Center
serve?
What delivery model does
Rohr Bpo Center
offer?
The delivery model utilized by Rohr BPO Center is offshore, meaning that they provide services from a location outside the client's country, in this case, from Argentina. This approach allows clients to benefit from cost-effective solutions while leveraging skilled labor in a different geographic region. By operating offshore, Rohr BPO Center can efficiently manage resources and deliver quality services to clients primarily in North America and Europe.
How many employees and/or seats does
Rohr Bpo Center
have?
Rohr BPO Center employs between 1,000 and 5,000 individuals, showcasing a robust workforce dedicated to delivering high-quality business process outsourcing services. This size allows for a diverse range of expertise and the capacity to handle various client demands effectively.
Can
Rohr Bpo Center
be considered a good service provider for startups?
Rohr BPO Center may be a suitable service provider for startups, particularly those looking to leverage back-office operations and customer support without the overhead of building these capabilities in-house. With a scalable workforce and a focus on cost efficiency, startups can benefit from Rohr BPO Center's expertise while focusing on their core business activities. Their tailored services can help new businesses manage customer relations and operational tasks effectively, allowing them to grow.
Can
Rohr Bpo Center
be considered a good service provider for SMBs?
Rohr BPO Center is well-positioned to support small and medium businesses (SMBs) due to its flexible service offerings and scalable workforce. SMBs can take advantage of the company's comprehensive range of services, from customer support to sales and lead generation, which can be tailored to fit varying budget levels. This adaptability makes Rohr BPO Center an ideal partner for SMBs aiming to enhance their operational efficiency and customer engagement.
Can
Rohr Bpo Center
be considered a good service provider for enterprises?
For enterprises and large companies, Rohr BPO Center represents a reliable option, supported by its significant workforce and extensive experience in the industry. The company holds certifications like ISO/IEC 27001:2022 and ISO 9001:2015, ensuring that it adheres to international standards of quality and security. Its offshore delivery model enables enterprises to optimize costs while benefiting from sophisticated service offerings designed to meet the complex needs of large-scale operations.
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