Rocket Station
Customer Experience and Contact Center
NASA's Spot the Station is a public outreach program that provides customer experience and contact center services for government and public sector clients, known for its real-time tracking of the International Space Station.
Size
over-10K
Private
over-1b
Mission
To help users know exactly when and where to see the International Space Station with the naked eye.
About
NASA's Spot the Station offers customer experience and contact center services along with technical support and quality assurance for clients in the government and public sector. The company operates using a nearshore model and supports global users interested in space observation.
It is recognized for its innovative app that allows users to track the International Space Station, with personalized notifications and real-time tracking capabilities that enhance public engagement in space science.
Services
NASA's Spot the Station provides customer experience and contact center services, supported by technical support and quality assurance. These services cover user engagement through a mobile app and website, tailored to enhance public interest in space observation and awareness.
Capabilities
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in the government and public sector. It has experience supporting a global audience with services aligned to space exploration and public outreach initiatives, utilizing advanced technology to foster engagement.
Unique Stregths
NASA's Spot the Station is known for its commitment to public engagement in space science, offering users real-time tracking and personalized notifications for viewing the International Space Station. Its approach includes leveraging crowdsourced input for continuous improvement, ensuring an accessible and user-friendly experience.
Delivery Footprint
Headquartered in the United States, the company operates using a nearshore delivery model. It serves clients across various countries, with teams working in remote environments to provide timely support and engagement for users worldwide.
Certifications
No items found.
Verticals
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
Rocket Station
?
Rocket Station specializes in providing exceptional customer experience and contact center services. Their offerings are further enhanced by technical support, including Tier 1 and Tier 2 assistance, along with quality assurance and monitoring. This comprehensive suite of services is designed to ensure client satisfaction and engagement, particularly in sectors focused on public outreach and space observation.
What additional services does
Rocket Station
provide?
In addition to their primary offerings, Rocket Station provides an extended range of services that includes HR recruitment and payroll, sales and lead-generation services, finance and accounting, and marketing operations. This diverse service portfolio enables them to cater to various business needs and support clients in multiple operational areas.
When was
Rocket Station
founded?
Rocket Station was established in 1958, making it a seasoned player in the industry with over 65 years of experience. This long-standing presence has allowed the company to develop a robust portfolio of services and a deep understanding of client needs, particularly in the realm of customer engagement and technical support.
What industry verticals does
Rocket Station
serve?
Rocket Station serves a diverse array of industries, primarily focusing on the Government & Public Sector and Education & EdTech verticals. Their expertise in these areas allows them to effectively support initiatives aimed at enhancing public engagement and education related to space exploration.
What delivery model does
Rocket Station
offer?
Rocket Station employs a nearshore delivery model, which means that they provide services from locations that are geographically close to their primary market, in this case, the United States. This approach enables them to offer timely support while maintaining effective communication and collaboration with clients, ensuring high-quality service delivery.
How many employees and/or seats does
Rocket Station
have?
Rocket Station boasts a workforce of over 10,000 employees, showcasing its capacity to handle large-scale operations and provide extensive support to its clients. This significant team size reflects the company's commitment to delivering comprehensive services and maintaining a high level of customer satisfaction.
Can
Rocket Station
be considered a good service provider for startups?
Rocket Station's extensive service offerings and considerable workforce make it a viable option for startups seeking comprehensive support. While the company may primarily cater to larger organizations, their expertise in customer experience and technical support can be beneficial for new ventures aiming to establish a strong foundation in customer engagement from the outset.
Can
Rocket Station
be considered a good service provider for SMBs?
For small and medium businesses, Rocket Station presents a compelling choice given its scalable service offerings and flexibility. Their ability to provide tailored solutions across various operational areas allows SMBs to adapt and grow, ensuring that they receive the support needed to thrive in a competitive landscape.
Can
Rocket Station
be considered a good service provider for enterprises?
Rocket Station is well-suited to meet the needs of enterprises and large companies, given its substantial employee base and extensive experience in delivering sophisticated services. Their nearshore delivery model enhances reliability and responsiveness, making them a strong partner for organizations that require consistent and high-quality service across various verticals.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.