RMA Group
Back-Office Operations
RMA Group is a leading BPO provider that offers back-office operations for banking, financial services, and technology sectors, known for its innovative digitalisation and manpower outsourcing solutions.
Size
51-200
Private
Mission
To achieve successful growth through strategic asset management and effective business integration.
About
RMA Group offers back-office operations along with digitalisation services and manpower outsourcing for clients in banking, financial services, and technology. The company operates using an onshore and nearshore model and supports clients across Asia and beyond.
It is recognized for its commitment to enhancing client competitiveness, with a strong focus on workflow automation and tailored solutions that drive efficiency and productivity.
Services
RMA Group provides back-office operations supported by digitalisation services and manpower outsourcing. These services include document indexing and digitisation, automation and RPA enablement, and recruitment process outsourcing. They are tailored to support clients' operational needs and enhance productivity through innovative technology solutions.
Capabilities
Document Indexing & Digitisation
Automation & RPA Enablement
Change Management & Training
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Application Support & Maintenance
Service Desk & IT Support
Industries Served
The company serves clients in banking, financial services, and technology sectors. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms that facilitate digital transformation.
Unique Stregths
RMA Group is known for its effective resource management and commitment to client satisfaction, offering clients a robust operational framework. Its approach includes leveraging advanced technologies such as Robotic Process Automation (RPA) to deliver efficiency and scalability in service delivery.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore and nearshore delivery model. It serves clients across Asia and maintains regional offices in Malaysia, Vietnam, Indonesia, and the Philippines, ensuring a responsive and adaptable service environment.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
RMA Group
?
RMA Group specializes in back-office operations, providing a range of services designed to enhance operational efficiency for its clients. Their offerings include document indexing and digitization, automation and Robotic Process Automation (RPA) enablement, and recruitment process outsourcing (RPO), among others. By leveraging innovative technology solutions, RMA Group tailors its services to meet the specific operational needs of businesses, ensuring an efficient workflow and improved productivity.
What additional services does
RMA Group
provide?
When was
RMA Group
founded?
Founded in 1988, RMA Group has been in operation for over 35 years. This long-standing presence in the industry underscores their commitment to delivering quality services and adapting to the evolving needs of their clients.
What industry verticals does
RMA Group
serve?
RMA Group primarily serves the Banking & Financial Services, Technology & SaaS, and Government & Public Sector industries. Their expertise in these sectors allows them to provide tailored solutions that align closely with the unique challenges and requirements of each industry.
What delivery model does
RMA Group
offer?
RMA Group utilizes both onshore and nearshore delivery models to ensure flexibility and responsiveness in their service offerings. Onshore delivery involves providing services from within the same country as the client, while nearshore delivery refers to servicing clients from nearby countries. This strategic approach allows RMA Group to maintain close communication with clients, ensuring high-quality service and adaptability to client needs.
How many employees and/or seats does
RMA Group
have?
RMA Group has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle significant operational demands, ensuring effective resource management and client satisfaction.
Can
RMA Group
be considered a good service provider for startups?
While RMA Group does offer valuable services that could benefit startups, their focus on back-office operations and digitalization may be more suited for businesses looking to scale rather than those in the early stages of development. Startups might find their services useful as they grow and require more robust operational support, particularly in areas like recruitment process outsourcing and automation.
Can
RMA Group
be considered a good service provider for SMBs?
RMA Group is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and commitment to enhancing efficiency. Their range of back-office solutions, particularly in document management and automation, can help SMBs streamline operations and focus on growth. With their experience in diverse industries, RMA Group can adapt to the unique needs of SMBs, making them a suitable partner for companies looking to optimize their operational processes.
Can
RMA Group
be considered a good service provider for enterprises?
RMA Group stands out as a reliable service provider for enterprises and large companies, thanks to their extensive experience and the scalability of their offerings. Their recognition as a Top Software Development Company in Vietnam showcases their commitment to quality and innovation. With a robust operational framework and the ability to implement advanced technologies like RPA, RMA Group is well-equipped to meet the complex demands of large organizations, ensuring they stay competitive in their respective markets.
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