RITS Professional Services
Customer Experience and Contact Center
RITS Professional Services is a global IT company that provides customer experience and contact center solutions for various industries, known for its rapid talent acquisition and bespoke technology services.
Size
201-500
Private
Mission
To empower organizations by providing specialized IT expertise, designing tailored IT systems, and offering comprehensive maintenance services for effective project execution and operational success.
About
RITS Professional Services offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in technology, banking, insurance, healthcare, retail, and telecommunications. The company operates using an offshore model and supports clients primarily in the USA and Europe.
It is recognized for its rapid response times and high-quality service delivery, with a focus on flexibility and collaboration to meet diverse market needs.
Services
RITS Professional Services provides customer experience and contact center solutions supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales, data entry, and cybersecurity operations. Each solution is tailored to support business functions such as customer interaction management and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Market & Competitive Intelligence
Customer & Marketing Analytics
Cybersecurity Operations (SOC)
Cloud Migration & Management
Industries Served
The company serves clients in technology, banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
RITS is known for its commitment to excellence and rapid talent acquisition, offering clients a seamless blend of local and international expertise. Its approach includes a focus on collaboration and a referral program that rewards positive client experiences, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using an offshore delivery model. It serves clients across the USA and Europe, with teams working in remote environments to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
RITS Professional Services
?
RITS Professional Services specializes in enhancing customer experience and providing contact center solutions. Their offerings include a comprehensive range of services such as inbound customer support, outbound telesales and retention, data entry and processing, market intelligence, customer analytics, as well as cybersecurity operations and cloud management. This diverse array of services is designed to optimize business functions and improve operational efficacy.
What additional services does
RITS Professional Services
provide?
In addition to their primary focus on customer experience and contact center solutions, RITS Professional Services also offers an array of other services. These include IT infrastructure management, analytics and data services, as well as software engineering and product development. This extended service portfolio enables them to support clients in various aspects of their operations, enhancing overall business performance.
When was
RITS Professional Services
founded?
RITS Professional Services was established in 2014, marking a decade of delivering exceptional services in the business process outsourcing sector. Since its inception, the company has grown to cater to a diverse clientele, providing specialized IT and customer support services to meet evolving market demands.
What industry verticals does
RITS Professional Services
serve?
RITS Professional Services operates across various industries including Technology & SaaS, Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, as well as Telecommunications & Media. Their expertise in these sectors allows them to tailor solutions that address specific industry challenges and requirements.
What delivery model does
RITS Professional Services
offer?
RITS Professional Services employs an offshore delivery model, which means that their services are provided from a location outside the client's country, allowing for cost-effectiveness and access to a broader talent pool. This approach ensures flexibility and responsiveness, enabling the company to meet client needs efficiently while maintaining high service standards.
How many employees and/or seats does
RITS Professional Services
have?
RITS Professional Services employs a workforce ranging between 201 to 500 individuals. This size allows the company to maintain a balance between personalized service and the capability to manage larger projects, ensuring they can meet diverse client needs effectively.
Can
RITS Professional Services
be considered a good service provider for startups?
RITS Professional Services presents a solid option for startups looking for reliable outsourcing solutions. With a specialized focus on customer experience and IT services, they can provide tailored support that helps emerging companies establish their market presence. Their offshore delivery model also allows startups to access high-quality services without significant overhead costs.
Can
RITS Professional Services
be considered a good service provider for SMBs?
For small and medium businesses, RITS Professional Services offers scalable solutions that can adapt as these companies grow. Their diverse service offerings and commitment to flexibility make them a strong partner for SMBs looking to enhance their operational efficiency and customer engagement strategies.
Can
RITS Professional Services
be considered a good service provider for enterprises?
RITS Professional Services may also suit enterprises and large organizations seeking a dependable outsourcing partner. With a robust service portfolio that includes advanced IT infrastructure management and customer experience solutions, they have the capability to handle complex projects and high-volume demands, ensuring reliability and sophistication in service delivery.
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