Rigneydolphin
Customer Experience and Contact Center
RigneyDolphin Limited is a business support services company that provides customer experience and contact center solutions for telecommunications, automotive, and waste management sectors, known for its excellence in contact center management.
Size
51-200
Private
under-1m
Mission
About
RigneyDolphin Limited offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, automotive, and waste management. The company operates using an onshore model and supports national and international clients.
It is recognized for its strategic partnerships and operational capacity, with a skilled workforce of approximately 1,200 employees delivering tailored services from multiple locations in Ireland.
Services
RigneyDolphin Limited provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support and outbound telesales & retention. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, automotive, and waste management. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and relationship management.
Unique Stregths
RigneyDolphin Limited is known for its excellence in contact center management, offering clients a robust operational capacity and a skilled workforce. Its approach includes strategic partnerships, such as the joint venture with the Cleveland Clinic, which helps deliver sophisticated customer engagement solutions at scale.
Delivery Footprint
Headquartered in Waterford, Ireland, the company operates using an onshore delivery model. It serves clients across Ireland and beyond, with teams working in on-site environments to meet client needs effectively.
Certifications
No items found.
Verticals
Telecommunications & Media
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Rigneydolphin
?
RigneyDolphin specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass various aspects of customer interaction, including inbound customer support as well as outbound telesales and retention services. This comprehensive approach is designed to enhance client engagement and operational efficiency.
What additional services does
Rigneydolphin
provide?
In addition to their primary focus on customer experience and contact center solutions, RigneyDolphin also offers back-office operations. This supplementary service expands their portfolio, enabling clients to streamline processes and improve overall organizational efficiency.
When was
Rigneydolphin
founded?
Established in 1990, RigneyDolphin has over three decades of experience in the business process outsourcing sector. Since its inception, the company has built a solid reputation in providing tailored customer experience solutions, adapting to the evolving needs of its clients.
What industry verticals does
Rigneydolphin
serve?
RigneyDolphin serves a diverse array of industries, focusing on telecommunications & media, as well as manufacturing & industrial sectors. This targeted approach allows them to address specific challenges and requirements unique to each vertical, ensuring effective service delivery.
What delivery model does
Rigneydolphin
offer?
RigneyDolphin operates under an onshore delivery model, meaning that their services are provided from within the same country as their clients. This approach promotes closer collaboration, better communication, and a deeper understanding of the local market dynamics, ultimately enhancing the quality of service provided.
How many employees and/or seats does
Rigneydolphin
have?
The company boasts a workforce ranging between 51 and 200 employees. This size allows RigneyDolphin to maintain a balance between personalized service and operational efficiency, ensuring that they can adequately meet client demands while fostering a skilled and dedicated team.
Can
Rigneydolphin
be considered a good service provider for startups?
While RigneyDolphin has a solid foundation in customer service solutions, its size and service offerings may limit its suitability for startups. New businesses often require highly flexible and low-cost solutions, which may be challenging to achieve with a company of this scale. However, for startups in need of reliable customer support and engagement strategies, RigneyDolphin can provide valuable resources and expertise.
Can
Rigneydolphin
be considered a good service provider for SMBs?
RigneyDolphin is well-positioned to support small and medium businesses by offering scalable services tailored to enhance customer engagement. Their experience in various industries, coupled with a commitment to operational efficiency, makes them an attractive option for SMBs looking to grow and improve their customer service capabilities.
Can
Rigneydolphin
be considered a good service provider for enterprises?
While RigneyDolphin has a proven track record in delivering sophisticated customer experience solutions, its size and operational model may be better suited for small to medium enterprises rather than large corporations. Enterprises typically seek extensive scalability and advanced technological integrations, which could require a level of resource availability that exceeds what RigneyDolphin can offer.
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