Rightplacecall
Customer Experience and Contact Center
RightPlaceCall is a customer relations partner that provides customer experience and contact center services for gaming, insurance, healthcare, and e-commerce, known for its tailored outsourcing solutions that enhance operational efficiency.
Size
51-200
Private
Mission
To provide tailored outsourcing solutions that meet the unique needs of businesses.
About
RightPlaceCall offers customer experience and contact center services along with inbound customer support, outbound telesales & retention, and technical support for clients in gaming, insurance, healthcare, and e-commerce. The company operates using a nearshore model and supports businesses across Europe.
It is recognized for its customized solutions that enhance customer interactions, with a commitment to operational excellence and a deep understanding of diverse industries.
Services
RightPlaceCall provides customer experience and contact center services, supported by inbound customer support, outbound telesales & retention, and technical support (Tier 1/2). These services cover various communication channels and are tailored to support client needs in optimizing customer engagement and operational performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in gaming & entertainment, insurance, healthcare & life sciences, and retail & e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
RightPlaceCall is known for its tailored outsourcing solutions that enhance operational efficiency, offering clients a customized approach to meet their specific needs. Its commitment to excellence includes a deep understanding of diverse industries, which helps deliver consistent and effective service.
Delivery Footprint
Headquartered in Paris, France, the company operates using a nearshore delivery model. It serves clients across Europe, with teams that can adapt to various operational environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Rightplacecall
?
Rightplacecall specializes in providing customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. These services are designed to optimize customer engagement and enhance operational efficiency for their clients.
What additional services does
Rightplacecall
provide?
In addition to their main offerings, Rightplacecall also provides back-office operations. This extension of their service portfolio allows them to support clients not only in customer-facing roles but also in essential behind-the-scenes functions that contribute to overall business efficiency.
When was
Rightplacecall
founded?
What industry verticals does
Rightplacecall
serve?
Rightplacecall serves a diverse range of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, and Retail & e-Commerce. This wide industry focus allows them to tailor their services to meet the specific needs and technological requirements of each sector.
What delivery model does
Rightplacecall
offer?
Rightplacecall employs a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, typically within the same region or continent. This approach allows for easier communication, cultural alignment, and operational flexibility, enhancing overall service delivery and responsiveness.
How many employees and/or seats does
Rightplacecall
have?
Rightplacecall has a workforce size ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the scalability necessary to meet client demands effectively.
Can
Rightplacecall
be considered a good service provider for startups?
Rightplacecall can be a valuable service provider for startups, especially those in the gaming, healthcare, or retail sectors. With their tailored outsourcing solutions and commitment to customer experience, startups can leverage Rightplacecall's expertise to establish robust customer engagement strategies from the outset. Their nearshore delivery model further enhances responsiveness and operational flexibility, which is crucial for new businesses navigating early growth challenges.
Can
Rightplacecall
be considered a good service provider for SMBs?
Rightplacecall is well-suited for small and medium businesses (SMBs) due to their customized service offerings and industry-specific expertise. With a focus on operational excellence and flexibility, they can adapt their services to the unique needs of SMBs, supporting their growth and enabling them to compete effectively in their respective markets.
Can
Rightplacecall
be considered a good service provider for enterprises?
Rightplacecall is positioned to serve enterprises and large companies effectively. Their experience across various industries, coupled with a strong commitment to delivering tailored solutions, ensures that they can meet the complex needs of larger organizations. The nearshore delivery model they employ also enhances their ability to provide reliable and responsive service, making Rightplacecall a trustworthy partner for enterprises seeking to enhance their customer experience and operational performance.
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