Riddhi World Wide
Customer Experience and Contact Center
Riddhi Corporate Services Limited is a BPO provider that offers customer experience and contact center solutions for banking, insurance, telecommunications, and government sectors, known for its comprehensive service offerings and offshore delivery model.
Size
1K-5K
Public
over-1b
Mission
About
Riddhi Corporate Services Limited offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and payroll services for clients in banking, insurance, telecommunications, and government sectors. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its diverse service portfolio, with a strong emphasis on technology integration and logistics capabilities that enhance operational efficiency.
Services
Riddhi Corporate Services Limited provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, data entry, and procurement administration, tailored to support business functions that require high levels of customer interaction and data management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Data Entry & Data Processing
Procurement Administration
Recruitment Process Outsourcing (RPO)
Payroll Processing
Application Support & Maintenance
Cloud Migration & Management
Campaign Management
Sales Enablement Content
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Industries Served
The company serves clients in banking, insurance, telecommunications, government, real estate, and technology sectors. It has experience supporting various client types, including financial institutions and service providers, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Riddhi Corporate Services Limited is known for its comprehensive service offerings and operational efficiency, providing clients with a robust support framework. Its approach includes leveraging in-house IT development and a wide distribution network, ensuring consistency and scalability in service delivery.
Delivery Footprint
Headquartered in Ahmedabad, India, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Government & Public Sector
Real Estate & Property Management
Technology & SaaS
Clients
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What's the main service provided by
Riddhi World Wide
?
Riddhi World Wide specializes in providing exceptional customer experience and contact center solutions, complemented by a variety of back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, multilingual support, data entry and processing, procurement administration, and recruitment process outsourcing (RPO). Additionally, they offer payroll processing, application support and maintenance, cloud migration and management, as well as campaign management and lead generation services, ensuring comprehensive support for businesses with diverse needs.
What additional services does
Riddhi World Wide
provide?
In addition to their primary focus on customer experience and contact center solutions, Riddhi World Wide also provides a variety of back-office operations. These additional services enhance their comprehensive support capabilities, allowing clients to benefit from streamlined operations in areas such as HR, recruitment, and payroll processing.
When was
Riddhi World Wide
founded?
Riddhi World Wide was established in the year 2000, marking over 23 years of operation in the business process outsourcing industry. Since its inception, the company has grown and evolved, adapting to the changing needs of its clients and the market, thereby establishing itself as a reputable player in the sector.
What industry verticals does
Riddhi World Wide
serve?
Riddhi World Wide serves a wide range of industries including Banking & Financial Services, Insurance, Telecommunications & Media, Government & Public Sector, Real Estate & Property Management, and Technology & SaaS. This diverse industry focus allows the company to tailor its services to meet specific client needs across various sectors.
What delivery model does
Riddhi World Wide
offer?
Riddhi World Wide employs an offshore delivery model, which involves providing services from locations outside of the client's country, typically to achieve cost efficiencies and access to skilled labor. This approach enables the company to offer high-quality services while maintaining operational flexibility and scalability, as teams work remotely to cater to clients' requirements across different geographies.
How many employees and/or seats does
Riddhi World Wide
have?
Riddhi World Wide has a sizable workforce, with employee numbers ranging from 1,000 to 5,000. This substantial employee base allows the company to handle a broad spectrum of client projects and demands, ensuring that they can deliver timely and efficient services to their customers.
Can
Riddhi World Wide
be considered a good service provider for startups?
Can
Riddhi World Wide
be considered a good service provider for SMBs?
Can
Riddhi World Wide
be considered a good service provider for enterprises?
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