Riadaa Group
Customer Experience and Contact Center
Riadaa Group is a leading outsourcing firm that provides customer experience and contact center services for banking, telecommunications, retail, and technology sectors, known for its extensive branch network and commitment to client success.
Size
11-50
Private
100m-1b
Mission
To deliver value-added services that contribute to clients’ growth.
About
Riadaa Group offers customer experience and contact center services along with back-office operations, IT infrastructure, and HR services for clients in banking, telecommunications, retail, and technology. The company operates using a hybrid delivery model and supports regional and global clients.
It is recognized for its high-quality, value-added professional services, with a substantial workforce and a commitment to fostering partnerships that drive client growth.
Services
Riadaa Group provides customer experience and contact center services, supported by back-office operations, IT infrastructure, and HR services. These services include inbound customer support, outbound telesales, technical support, and data management, tailored to support diverse client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Appointment Setting
Customer & Marketing Analytics
Billing & Invoicing
Order Management & Fulfilment
Data Entry & Data Processing
Email Support
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in banking, telecommunications, retail, and technology. It has experience supporting banks, corporations, factories, and government agencies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Riadaa Group is known for its extensive branch network and commitment to client success, offering clients a diversified approach to outsourcing. Its operational practices include a focus on partnership and support, ensuring alignment with client needs and delivering consistency at scale.
Delivery Footprint
Headquartered in Jeddah, Saudi Arabia, the company operates using a hybrid delivery model. It serves clients across the region and globally, with teams working in remote and on-site environments depending on client needs.
Certifications
ISO 27001:2013
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Riadaa Group
?
Riadaa Group specializes in delivering exceptional customer experience and contact center solutions, which are complemented by a variety of supportive services. Their offerings encompass inbound customer support, outbound telesales and retention, technical support across multiple tiers, lead research, appointment setting, and customer analytics. Additionally, they handle billing, order management, data processing, email support, and live chat demonstrations, ensuring a comprehensive approach to customer engagement.
What additional services does
Riadaa Group
provide?
In addition to their core offerings, Riadaa Group provides a variety of other essential services. This includes back-office operations, human resources recruitment and payroll management, as well as analytics and data services. They also engage in software engineering and product development, further broadening their capabilities to support client needs across multiple operational facets.
When was
Riadaa Group
founded?
Riadaa Group was established in 1998, marking over 25 years in the industry. Since its inception, the company has evolved significantly, developing a robust portfolio of services aimed at enhancing customer experience and operational efficiency for its clients.
What industry verticals does
Riadaa Group
serve?
Riadaa Group serves a diverse range of industries, specifically focusing on Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This broad industry expertise enables them to tailor their services to meet the unique demands of each sector effectively.
What delivery model does
Riadaa Group
offer?
Riadaa Group employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country, nearshore services are offered from neighboring countries, while offshore services are delivered from more distant locations. Their hybrid model utilizes a mix of these methods, along with remote work options, to deliver tailored solutions that align with client needs.
How many employees and/or seats does
Riadaa Group
have?
Riadaa Group employs between 11 and 50 staff members, positioning itself as a small to medium-sized enterprise. This size allows for personalized service and close collaboration with clients, fostering strong partnerships and ensuring a high level of attention to detail.
Can
Riadaa Group
be considered a good service provider for startups?
Can
Riadaa Group
be considered a good service provider for SMBs?
Can
Riadaa Group
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.