Reytech Telecommunications
Customer Experience and Contact Center
Reytech Telco is a world-class BPO that provides customer experience and sales solutions for banking, healthcare, insurance, telecommunications, and technology sectors, known for its competitive pricing and family-managed structure.
Size
1-10
Private
Mission
To help clients achieve lasting success.
About
Reytech Telco offers customer experience and contact center services along with sales and lead-generation services for clients in banking, healthcare, insurance, telecommunications, and technology. The company operates using an offshore model and supports global clients.
It is recognized for its commitment to service excellence, with a dedicated team of professional agents known for their punctuality and effective communication.
Services
Reytech Telco provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover both inbound and outbound campaigns and are tailored to support client needs in customer acquisition, retention, and sales optimization.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking and financial services, healthcare, insurance, telecommunications, and technology. It has experience supporting B2B companies with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Reytech Telco is known for its competitive pricing and family-managed structure, offering clients a personalized approach to service delivery. Its commitment to integrity, respect, and excellence helps deliver consistency at scale, ensuring that client expectations are met and exceeded.
Delivery Footprint
Headquartered in Iloilo City, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in a remote environment to adapt to client needs and ensure seamless service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Reytech Telecommunications
?
Reytech Telecommunications specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales, and technical support for both Tier 1 and Tier 2 levels. These services are meticulously designed to enhance client engagement and optimize customer interactions, ensuring a comprehensive approach to meeting varied client needs.
What additional services does
Reytech Telecommunications
provide?
In addition to their primary customer experience and contact center services, Reytech Telecommunications also offers sales and lead-generation services. This expansion allows them to support clients not only in customer support but also in enhancing their sales strategies and driving business growth.
When was
Reytech Telecommunications
founded?
Reytech Telecommunications was established in 2020, marking a fresh entry into the telecommunications sector. As of 2024, the company has been in operation for approximately four years, during which it has built a reputation for excellence in customer service and support.
What industry verticals does
Reytech Telecommunications
serve?
Reytech Telecommunications focuses on several key industries, including Banking & Financial Services, Healthcare & Life Sciences, Insurance, Telecommunications & Media, and Technology & SaaS. This diverse industry engagement allows the company to tailor its services to meet the specific needs of clients across various sectors.
What delivery model does
Reytech Telecommunications
offer?
Reytech Telecommunications employs an offshore delivery model, which means that their services are provided from a location outside of the client's primary market. This approach enables them to offer competitive pricing while maintaining a high standard of service delivery, drawing on a remote workforce that can effectively support global clients.
How many employees and/or seats does
Reytech Telecommunications
have?
Reytech Telecommunications operates with a small team, consisting of between 1 to 10 employees. This compact workforce allows for a personalized service approach, ensuring that clients receive dedicated attention and tailored solutions.
Can
Reytech Telecommunications
be considered a good service provider for startups?
Reytech Telecommunications can be a suitable service provider for startups, particularly those seeking personalized customer engagement solutions. With its small team, the company can offer tailored services that cater to the unique needs and budget constraints of emerging businesses, helping them establish a strong customer relationship from the outset.
Can
Reytech Telecommunications
be considered a good service provider for SMBs?
For small and medium businesses, Reytech Telecommunications presents a compelling option due to its flexible service offerings and commitment to customer satisfaction. Their ability to provide both customer support and lead-generation services allows SMBs to effectively manage customer interactions and optimize sales processes, contributing to sustainable growth.
Can
Reytech Telecommunications
be considered a good service provider for enterprises?
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