Rewardsco
Customer Experience and Contact Center
Rewardsco is a leading South African outsourced sales company that provides customer experience and contact center solutions for telecommunications, finance, and logistics, known for its commitment to human interaction in sales.
Size
1K-5K
Private
50m-100m
Mission
About
Rewardsco offers customer experience and contact center solutions along with technical support and invoicing services for clients in telecommunications, finance, and logistics. The company operates using an onshore model and supports local and international clients.
It is recognized for its dedication to personalized customer interactions, with a strong focus on continuous training and technological advancement that ensures a high standard of service delivery.
Services
Rewardsco provides customer experience and contact center solutions supported by technical support, invoicing, and lead generation services. These services cover inbound and outbound sales, quality assurance, and post-sale customer care, tailored to enhance customer satisfaction and drive sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Technical Support (Tier 1/2)
Billing & Invoicing
Sales Enablement Content
Upsell / Cross-sell Campaigns
Lead Research & List Building
Order Management & Fulfilment
Industries Served
The company serves clients in telecommunications, finance, and logistics. It has experience supporting major mobile network operators and financial institutions with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Rewardsco is known for its commitment to human interaction in sales, offering clients a personalized approach that avoids automation. Its focus on continuous investment in technology and training ensures high-quality service delivery and customer satisfaction.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an onshore delivery model. It serves clients across various sectors, with teams working on-site to provide tailored solutions that meet client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Insurance
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Rewardsco
?
Rewardsco specializes in delivering customer experience and contact center solutions, along with technical support and invoicing services tailored for various industries. Their offerings include inbound customer support, outbound telesales and retention, quality assurance, technical support (Tier 1/2), billing and invoicing, sales enablement content, upsell and cross-sell campaigns, lead research and list building, and order management and fulfillment. This comprehensive service portfolio is designed to enhance customer satisfaction and drive sales growth.
What additional services does
Rewardsco
provide?
When was
Rewardsco
founded?
Founded in 1996, Rewardsco has been operating for over 27 years. Since its establishment, the company has evolved significantly, focusing on providing high-quality customer experience and contact center solutions. Its long-standing presence in the industry underscores its commitment to excellence and client satisfaction.
What industry verticals does
Rewardsco
serve?
Rewardsco serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Logistics, and Transport & Supply-Chain. This broad industry focus enables the company to tailor its services to meet the specific needs and challenges of each sector, ensuring effective support for its clients.
What delivery model does
Rewardsco
offer?
Rewardsco operates on an onshore delivery model, which means that its services are provided from within the same country as its clients. This approach fosters closer collaboration and communication, enhancing the quality of service delivered. By utilizing local teams, Rewardsco ensures that their solutions are customized to meet the unique demands of the South African market while also supporting international clients.
How many employees and/or seats does
Rewardsco
have?
Rewardsco has a workforce ranging from 1,000 to 5,000 employees. This sizable team allows the company to effectively handle a wide array of client needs and projects, ensuring that they can scale their operations to meet varying demands across different industries.
Can
Rewardsco
be considered a good service provider for startups?
Rewardsco's extensive experience and comprehensive service offerings make it a suitable partner for startups looking for reliable customer experience solutions. The company's focus on personalized interactions and commitment to high-quality service delivery can help new businesses establish a solid customer relationship foundation, which is critical for growth in the early stages.
Can
Rewardsco
be considered a good service provider for SMBs?
As a service provider, Rewardsco is well-equipped to support small and medium businesses (SMBs) with its scalable solutions and flexible service portfolio. The company’s range of services, including customer support and lead generation, can help SMBs enhance customer engagement and drive sales, making it an effective partner for businesses looking to expand their reach and improve customer satisfaction.
Can
Rewardsco
be considered a good service provider for enterprises?
Rewardsco is well-positioned to cater to enterprises and large companies due to its substantial workforce and robust service offerings. The company's commitment to high standards of service delivery, alongside its experience in serving major clients across various sectors, ensures reliability and sophisticated solutions tailored to the complex needs of large organizations.
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