Resvara Indonesia specializes in providing customer experience and contact center solutions, complemented by back-office operations, finance and accounting, human resources management, and IT support. Their extensive range of services includes inbound customer assistance, technical support at both Tier 1 and Tier 2 levels, email support, order management and fulfillment, billing and invoicing, recruitment process outsourcing, payroll processing, and employee helpdesk services. Each offering is tailored to meet the unique demands of clients across various business functions, ensuring a comprehensive support system.

Founded in 2017, Resvara Indonesia has been in operation for approximately 7 years as of 2024. This relatively young company has quickly established itself in the business process outsourcing landscape, focusing on delivering high-quality services to its clients.

Resvara Indonesia serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This broad industry focus allows them to cater to specific needs and compliance regulations inherent in each sector, ensuring operational efficiency for their clients.

Resvara Indonesia employs both onshore and offshore delivery models to optimize service provision. Onshore delivery refers to services provided within the client’s country, enhancing communication and collaboration, while offshore delivery involves operations conducted in other countries, often aimed at cost efficiency. This dual approach enables Resvara to meet the diverse needs of its clients effectively.

Resvara Indonesia currently has a workforce ranging from 11 to 50 employees. This size allows for a more personalized service experience while still maintaining the capability to handle various client needs efficiently.

Resvara Indonesia is well-positioned to be a valuable service provider for small and medium businesses (SMBs). With a scalable service portfolio that includes customer support, technical assistance, and back-office functions, they can adapt their offerings to meet the unique demands of growing businesses. Their commitment to quality service and operational excellence also ensures that SMBs receive the attention and resources necessary for success.

While Resvara Indonesia primarily focuses on serving SMBs, they are also equipped to support larger enterprises through their comprehensive suite of services and flexible delivery models. Their experience across various industries, coupled with a dedicated team, allows them to handle the complexities and scale required by larger organizations. However, enterprises may want to assess their specific needs and the company’s capacity to ensure alignment with their operational demands.