Resultscx
Customer Experience and Contact Center
ResultsCX is a leading customer experience management firm that provides customer experience and contact center solutions for healthcare, banking, retail, and telecommunications, known for its advanced technology and global delivery model.
Size
over-10K
Private
over-1b
Mission
To inspire and create remarkable customer experiences through the strengths of talented employees and advanced technology.
About
ResultsCX offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in healthcare, banking, financial services, retail, and telecommunications. The company operates using a hybrid delivery model and supports global brands, including Fortune 100 and 500 companies.
It is recognized for its comprehensive digital and omnichannel solutions, with a strong focus on enhancing customer experiences through innovative technology and a talented workforce.
Services
ResultsCX provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, social media customer care, and quality assurance, delivered across various digital channels. Each solution is tailored to meet the evolving needs of clients and enhance their operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
Quality Assurance & Monitoring
Automation & RPA Enablement
Content Moderation
Industries Served
The company serves clients in healthcare, banking, financial services, retail, and telecommunications. It has extensive experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and satisfaction.
Unique Stregths
ResultsCX is known for its innovative use of technology, offering clients a blend of digital solutions and human expertise. Its approach includes a consultative methodology focused on business outcomes and continuous improvement, which helps deliver measurable results and operational excellence.
Delivery Footprint
Headquartered in Fort Lauderdale, Florida, the company operates using a hybrid delivery model. It serves clients across multiple geographies, including the United States, Mexico, the Caribbean, and the Philippines, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Energy & Utilities
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Resultscx
?
Resultscx specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus is on enhancing customer interactions through services such as inbound customer support and social media customer care. In addition, they provide quality assurance and monitoring, alongside automation and RPA enablement, ensuring that their clients' needs are met with innovative and efficient solutions.
What additional services does
Resultscx
provide?
Beyond its primary focus on customer experience and contact center solutions, Resultscx offers an extensive range of additional services. These include back-office operations, finance and accounting, HR recruitment and payroll, as well as IT infrastructure and managed services. This diverse portfolio enables the company to provide comprehensive support to its clients, enhancing their operational capabilities and efficiency.
When was
Resultscx
founded?
Resultscx was established in 1990, marking over three decades of experience in the business process outsourcing industry. Since its founding, the company has evolved and expanded its capabilities to cater to the dynamic demands of various sectors, positioning itself as a leader in customer experience management.
What industry verticals does
Resultscx
serve?
Resultscx serves a diverse array of industries including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Energy & Utilities, and Telecommunications & Media. This broad industry focus enables the company to tailor its services to meet the specific needs and challenges faced by clients across these sectors.
What delivery model does
Resultscx
offer?
Resultscx employs a hybrid delivery model, utilizing both onshore and offshore resources to maximize operational efficiency and flexibility. Onshore services are delivered within the client's home country, while offshore services are provided from locations such as the Caribbean and the Philippines. This approach allows Resultscx to cater to a wide range of client requirements and preferences, ensuring effective service delivery across different geographical contexts.
How many employees and/or seats does
Resultscx
have?
Resultscx employs over 10,000 individuals, showcasing its capacity to handle large-scale projects and client demands. This substantial workforce allows the company to maintain a high level of service quality and operational efficiency, essential for meeting the diverse needs of its clientele.
Can
Resultscx
be considered a good service provider for startups?
Can
Resultscx
be considered a good service provider for SMBs?
Can
Resultscx
be considered a good service provider for enterprises?
Resultscx is well-equipped to serve enterprise-level clients and large corporations, with a proven track record of supporting Fortune 100 and 500 companies. The company’s extensive resources, hybrid delivery model, and specialized services are tailored to meet the intricate demands of larger organizations, ensuring reliability and sophisticated solutions that drive operational excellence.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.