ResultsCX specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, multilingual assistance, and CX consulting, among others. Additionally, they provide automation and robotic process automation (RPA) enablement, content moderation, document indexing and digitization, social media customer care, voice-of-customer analytics, risk and fraud analytics, and rigorous quality assurance and monitoring. This extensive range allows them to cater to diverse client needs across multiple channels.

In addition to its primary focus on customer experience and contact center solutions, ResultsCX also offers back-office operations. This extension of services allows them to provide comprehensive support to clients, enhancing operational efficiency and delivering integrated solutions tailored to their specific business needs.

ResultsCX was established in 1990, marking over 34 years of experience in the business process outsourcing industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer service and technology, and has grown into a major player in the field.

ResultsCX serves a variety of key industries, including Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. Their focus on these verticals allows them to provide tailored solutions that meet the specific requirements of each industry.

ResultsCX employs a hybrid delivery model, combining onshore and multi-shore resources to effectively meet client needs. Onshore refers to services delivered from within the same country as the client, ensuring closer collaboration and communication. This strategic mix enables the company to leverage a global talent pool while providing flexibility and efficiency in service delivery.

ResultsCX boasts a workforce of over 10,000 skilled professionals. This substantial team is dedicated to ensuring exceptional service delivery and supports the company's commitment to driving measurable business outcomes for its clients.

ResultsCX is well-suited to serve enterprises and large organizations, thanks to its extensive experience and ability to scale operations. The company has a proven track record of supporting Fortune 100 and 500 companies, making it a reliable partner for large-scale operations. With sophisticated service offerings and a commitment to leveraging innovative technology, ResultsCX ensures that enterprises receive the high-quality support needed to thrive in competitive markets.