ResQ
Customer Experience and Contact Center
ResQ is a UK-based outsourcing firm that provides customer experience and contact center solutions for telecommunications, energy, and insurance sectors, known for its commitment to employee empowerment and exceptional service delivery.
Size
501-1K
Private
Mission
About
ResQ offers customer experience and contact center solutions along with sales and lead-generation services for clients in telecommunications, energy, and insurance. The company operates using an onshore model and supports UK-based clients.
It is recognized for its employee-centric culture, with a strong focus on delivering customized customer service solutions that enhance client relationships.
Services
ResQ provides customer experience and contact center solutions supported by sales and lead-generation services. These services include inbound customer support and outbound telesales, covering both voice and written communication channels. Each solution is tailored to meet the unique needs of clients, ensuring effective customer lifecycle management and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, energy, and insurance sectors. It has experience supporting blue-chip clients with services aligned to industry-specific requirements, ensuring high-quality customer interactions and engagement.
Unique Stregths
ResQ is known for its commitment to employee empowerment and creating a great workplace culture, which translates into high levels of service delivery. Its approach includes leveraging skilled professionals and advanced technology to deliver consistent and exceptional customer experiences at scale.
Delivery Footprint
Headquartered in East Yorkshire, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in dedicated contact centers to ensure close proximity and cultural alignment with client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Insurance
Clients
Netflix
Thomson Reuters
NASA
What's the main service provided by
ResQ
?
ResQ specializes in providing customer experience and contact center solutions, focusing on enhancing client relationships through tailored services. Their offerings include inbound customer support and outbound telesales, along with retention services. By utilizing both voice and written communication channels, ResQ ensures effective management of the customer lifecycle and overall satisfaction.
What additional services does
ResQ
provide?
In addition to their main offerings, ResQ also provides sales and lead-generation services. This expanded portfolio enhances their ability to support clients not only with customer service solutions but also in driving sales and managing leads effectively.
When was
ResQ
founded?
ResQ was established in 2006, which means that as of 2024, the company has been in operation for 18 years. This longevity reflects ResQ's commitment to delivering high-quality services in the customer experience and contact center industry.
What industry verticals does
ResQ
serve?
ResQ serves a diverse range of industries, specifically focusing on Telecommunications & Media, Energy & Utilities, and Insurance. This targeted approach allows them to align their services with the unique requirements and challenges faced by clients within these sectors.
What delivery model does
ResQ
offer?
ResQ employs an onshore delivery model, which means that their services are provided within the same country as their clients, specifically the UK. This approach fosters closer cultural alignment and better communication, ensuring that the services are tailored to meet the specific needs of their clientele.
How many employees and/or seats does
ResQ
have?
ResQ boasts a workforce ranging from 501 to 1,000 employees. This size enables them to maintain a robust operational capacity, allowing for flexibility and scalability in their service delivery while ensuring quality customer interactions.
Can
ResQ
be considered a good service provider for startups?
While ResQ's extensive experience and tailored services position them well in the market, they may not be the ideal fit for startups. Their operational scale and focus on established industries suggest that they are better suited for clients with more significant operational needs and resources.
Can
ResQ
be considered a good service provider for SMBs?
ResQ can be a suitable service provider for small and medium businesses (SMBs), particularly due to their flexibility and tailored service offerings. Their ability to provide customized customer experience solutions can help SMBs enhance their customer interactions and drive growth effectively.
Can
ResQ
be considered a good service provider for enterprises?
ResQ is well-equipped to serve enterprise-level clients and large companies. Their experience with blue-chip clients, combined with a strong employee-centric culture and onshore delivery model, ensures that they can meet the complex needs of large organizations reliably and efficiently.
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