Responda Ab
Customer Experience and Contact Center
Responda Group is a Swedish company that provides customer experience and contact center solutions for SMEs, known for its omnichannel approach and commitment to high-quality service.
Size
51-200
Public
50m-100m
Mission
To provide high-quality, professional services that meet unique client needs.
About
Responda Group offers customer experience and contact center solutions along with professional answering services for clients in the SME sector. The company operates using an onshore model and supports both private and public sector organizations.
It is recognized for its reliability and efficiency, with a strong emphasis on low call wait times and trained operators ensuring quick and professional responses.
Services
Responda Group provides customer experience and contact center solutions, supported by professional answering services and customized service solutions. These services cover phone, email, chat, and social media channels, and are tailored to support the unique needs of each client.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
Live Chat & Messaging Support
Industries Served
The company serves clients in the SME sector, including both private and public organizations. It has experience supporting a diverse customer base of around 4,000 companies with services aligned to their specific requirements.
Unique Stregths
Responda Group is known for its commitment to high-quality service, offering clients reliability and efficiency. Its approach includes trained operators and a focus on quick response times, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Stockholm, Sweden, the company operates using an onshore delivery model. It serves clients across Sweden and Norway, with teams working in on-site environments to meet client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Responda Ab
?
Responda Ab specializes in customer experience and contact center solutions, providing comprehensive support through various channels. Their services encompass inbound customer support, email assistance, social media care, and live chat and messaging support, all designed to meet the specific requirements of each client.
What additional services does
Responda Ab
provide?
When was
Responda Ab
founded?
Responda Ab was established in 1992, marking over 30 years in the industry. Since its inception, the company has built a strong reputation for delivering high-quality services tailored to the unique needs of its clients.
What industry verticals does
Responda Ab
serve?
Responda Ab serves a diverse range of verticals, primarily focusing on the Government & Public Sector and Non-Profit & NGOs. This industry focus allows the company to leverage its expertise in providing specialized services that meet the unique demands of these sectors.
What delivery model does
Responda Ab
offer?
Responda Ab utilizes an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically in Sweden and Norway. This approach ensures closer collaboration, quicker response times, and a better understanding of local market needs.
How many employees and/or seats does
Responda Ab
have?
Responda Ab employs between 51 and 200 staff members. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs efficiently.
Can
Responda Ab
be considered a good service provider for startups?
Can
Responda Ab
be considered a good service provider for SMBs?
Responda Ab is well-positioned as a service provider for small and medium businesses (SMBs). With a robust service portfolio tailored to the unique needs of SMEs, they offer flexibility and scalability that can support growth. Their commitment to high-quality service and quick response times makes them an appealing choice for SMBs looking to enhance their customer interactions.
Can
Responda Ab
be considered a good service provider for enterprises?
While Responda Ab primarily focuses on serving small and medium businesses, their extensive experience and commitment to quality also make them a viable option for enterprises. Their onshore delivery model and expertise in customer experience can provide larger organizations with reliable and efficient services, though their scale may be more suited to the needs of mid-sized companies.
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