Resolvedcx
Customer Experience and Contact Center
ResolvedCX is a customer support and outsourcing company that provides customer experience and contact center solutions for businesses of all sizes, known for its flexible coverage options and fast response times.
Size
51-200
Private
Mission
To help small and medium-sized businesses provide exceptional customer support.
About
ResolvedCX offers customer experience and contact center solutions along with back-office operations and analytics for clients in various industries. The company operates using an offshore model and supports small and medium-sized enterprises primarily in the U.S.
It is recognized for its commitment to exceptional customer support, with a team of experienced agents utilizing modern technology to enhance service delivery.
Services
ResolvedCX provides customer experience and contact center solutions, supported by back-office operations and analytics. These services include inbound customer support, live chat and messaging support, email support, and order management, tailored to support client needs for efficient customer interactions.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Industries Served
The company serves clients in a broad range of industries, focusing on small and medium-sized enterprises. It has experience supporting various business types with services aligned to their specific requirements, leveraging modern tools to enhance operational efficiency.
Unique Stregths
ResolvedCX is known for its flexible coverage options and fast response times, offering clients a scalable solution that adapts to their needs. Its approach includes recruiting and training skilled agents who are equipped to handle diverse customer inquiries, ensuring high-quality support.
Delivery Footprint
Headquartered in New York City, the company operates using an offshore delivery model with experienced work-from-home agents located in the Philippines. It serves clients primarily in the U.S. market, providing high-quality customer service aligned with Eastern Standard Time.
Certifications
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Verticals
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Clients
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What's the main service provided by
Resolvedcx
?
ResolvedCX specializes in enhancing customer experiences and providing comprehensive contact center solutions. Their service offerings include inbound customer support, live chat and messaging assistance, email support, as well as quality assurance and monitoring to ensure service excellence. Additionally, they offer back-office services such as data entry and processing, along with recruitment process outsourcing (RPO) that encompasses talent sourcing, screening, and onboarding administration, all tailored to meet the needs of their clients.
What additional services does
Resolvedcx
provide?
When was
Resolvedcx
founded?
ResolvedCX was established in 2017, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for seven years, building a reputation for delivering high-quality customer support primarily to small and medium-sized enterprises in the U.S.
What industry verticals does
Resolvedcx
serve?
What delivery model does
Resolvedcx
offer?
ResolvedCX employs an offshore delivery model, utilizing skilled agents working from home in the Philippines. This approach allows the company to provide flexible and cost-effective solutions while maintaining high service quality. The offshore model enables them to extend their support to clients in the U.S. market, ensuring alignment with Eastern Standard Time and facilitating prompt customer interactions.
How many employees and/or seats does
Resolvedcx
have?
ResolvedCX has a workforce ranging between 51 to 200 employees, positioning itself as a small to medium-sized enterprise. This size allows for personalized service and agile responses to client needs, fostering strong relationships and effective collaboration.
Can
Resolvedcx
be considered a good service provider for startups?
Can
Resolvedcx
be considered a good service provider for SMBs?
ResolvedCX is particularly well-suited for small and medium-sized businesses, as they specialize in providing tailored customer support solutions that cater to the unique challenges faced by these enterprises. Their flexible service offerings and commitment to exceptional customer service empower SMBs to scale their operations effectively while ensuring high standards of customer interaction.
Can
Resolvedcx
be considered a good service provider for enterprises?
While ResolvedCX primarily focuses on serving small and medium businesses, their operational capabilities and experienced team can also accommodate the needs of larger enterprises. However, their service model is particularly advantageous for businesses seeking a more personalized approach and flexibility rather than the extensive resources often required by large corporations.
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