Resolved Cx
Customer Experience and Contact Center
ResolvedCX is a customer support outsourcing company that provides customer experience and contact center solutions for small and medium-sized businesses, known for its flexible coverage options and experienced agents.
Size
51-200
Private
Mission
About
ResolvedCX offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and analytics for clients in various industries. The company operates using an offshore model and supports businesses primarily in the U.S.
It is recognized for fast response times and strong customer satisfaction, with a tech-savvy approach to service delivery that enhances client interactions.
Services
ResolvedCX provides customer experience and contact center solutions supported by back-office operations, HR, recruitment, and analytics. These services include inbound customer support, live chat and messaging support, email support, and order management, tailored to support diverse client needs and business functions.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Talent Sourcing & Screening
Onboarding Administration
Performance Management & SLA Reporting
Industries Served
The company serves clients across various industries, focusing on small and medium-sized businesses. It has experience supporting businesses with services aligned to their specific requirements and operational needs.
Unique Stregths
ResolvedCX is known for its flexible coverage options and experienced agents, offering clients a reliable partner for their customer service operations. Its approach includes utilizing advanced technologies to enhance service delivery, ensuring high-quality interactions with customers.
Delivery Footprint
Headquartered in New York City, the company operates using an offshore delivery model with experienced work-from-home agents located in the Philippines. It serves clients primarily in the U.S., ensuring alignment with Eastern Standard Time (EST) for optimal service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Resolved Cx
?
Resolved Cx specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus is on inbound customer support, which is complemented by a suite of additional services including live chat and messaging support, email support, quality assurance and monitoring, data entry and processing, order management and fulfillment, as well as talent sourcing and screening. This diverse offering ensures that they can meet various client needs across different business functions.
What additional services does
Resolved Cx
provide?
In addition to their core customer experience solutions, Resolved Cx also provides a range of back-office operations. These additional services include human resources, recruitment, and analytics, further enhancing their ability to support clients with comprehensive operational needs.
When was
Resolved Cx
founded?
Resolved Cx was established in 2017, which means that as of 2024, the company has been in operation for approximately seven years. This relatively young company has quickly positioned itself in the market, providing innovative solutions in customer experience and back-office operations.
What industry verticals does
Resolved Cx
serve?
What delivery model does
Resolved Cx
offer?
Resolved Cx employs an offshore delivery model, which means that their services are primarily provided from locations outside the U.S. They utilize work-from-home agents based in the Philippines, allowing them to offer flexible and cost-effective solutions. This structure ensures they can maintain high-quality service while aligning their operational hours with Eastern Standard Time (EST) for optimal client support.
How many employees and/or seats does
Resolved Cx
have?
Resolved Cx has a workforce ranging between 51 to 200 employees. This size allows them to offer personalized service while still having enough capacity to handle varied client demands efficiently.
Can
Resolved Cx
be considered a good service provider for startups?
Can
Resolved Cx
be considered a good service provider for SMBs?
Resolved Cx is particularly well-suited for small and medium-sized businesses (SMBs). Their flexible service offerings and experience in handling diverse client needs make them an ideal partner for SMBs looking to enhance their customer service capabilities without the overhead of large-scale operations. The company's focus on personalized service and adaptability to specific business requirements allows SMBs to scale effectively while maintaining high-quality interactions with their customers.
Can
Resolved Cx
be considered a good service provider for enterprises?
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