Remotely Philippines
Customer Experience and Contact Center
Remotely Philippines is a professional service firm that provides customer experience and contact center solutions for healthcare, banking, financial services, retail, e-commerce, and insurance, known for its highly skilled Filipino professionals and commitment to integrity.
Size
11-50
Private
Mission
To create meaningful partnerships with international firms by delivering top-tier professional services that emphasize integrity, accountability, and sustainable business growth.
About
Remotely Philippines offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in healthcare, banking, financial services, retail, e-commerce, and insurance. The company operates using an offshore delivery model and supports international businesses.
It is recognized for its efficiency and accuracy, with a strong focus on personalized service and seamless collaboration that helps clients achieve their business goals.
Services
Remotely Philippines provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, and data entry, tailored to support clients' operational needs and enhance their customer engagement.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in healthcare, banking, financial services, retail, e-commerce, and insurance. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency.
Unique Stregths
Remotely Philippines is known for its commitment to integrity and accountability, offering clients a dedicated team of outsourced professionals who function as extensions of their internal departments. Its approach includes personalized service and real-time insights through advanced technology, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Insurance
Clients
No items found.
What's the main service provided by
Remotely Philippines
?
Remotely Philippines specializes in delivering customer experience and contact center solutions. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, along with data entry and data processing services. This range of services is designed to enhance customer engagement and operational efficiency for their clients.
What additional services does
Remotely Philippines
provide?
In addition to their primary customer experience and contact center solutions, Remotely Philippines also offers back-office operations and IT infrastructure services. These additional capabilities ensure that they can support a wide range of operational needs for their clients, enhancing overall efficiency and effectiveness.
When was
Remotely Philippines
founded?
Remotely Philippines was established in 2022, making it a relatively new player in the outsourcing sector. With just two years in the industry, the company has already carved a niche for itself by focusing on delivering high-quality services tailored to the needs of its clients.
What industry verticals does
Remotely Philippines
serve?
The company serves a diverse array of industries including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Insurance. This broad industry focus allows Remotely Philippines to provide specialized services that align with the unique requirements and challenges of each sector.
What delivery model does
Remotely Philippines
offer?
Remotely Philippines employs an offshore delivery model, which means they provide services from their location in the Philippines to clients around the world. This approach allows them to offer competitive pricing while maintaining high service quality, as their teams work remotely to accommodate the diverse needs of international businesses.
How many employees and/or seats does
Remotely Philippines
have?
Remotely Philippines has a workforce of between 11 to 50 employees. This size enables the company to maintain a close-knit team, fostering collaboration and personalized service, which are critical in the BPO industry.
Can
Remotely Philippines
be considered a good service provider for startups?
Remotely Philippines could be a beneficial service provider for startups, particularly those looking for tailored customer support solutions. With a focus on personalized service and flexibility, the company can adapt its offerings to match the specific needs and scale of emerging businesses. Their offshore delivery model also allows startups to access quality services at a competitive price, which is essential for managing budgets in the early stages of growth.
Can
Remotely Philippines
be considered a good service provider for SMBs?
For small and medium businesses, Remotely Philippines stands out as a reliable service provider. Their ability to offer a range of customer experience solutions alongside back-office operations means they can support SMBs in enhancing customer engagement while also streamlining internal processes. The company’s size allows for a more agile and responsive service, which is crucial for businesses looking to scale effectively.
Can
Remotely Philippines
be considered a good service provider for enterprises?
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