Reliasourcing
Customer Experience and Contact Center
Reliasourcing is a strategic business partner that provides customer experience and contact center solutions for retail, e-commerce, and technology sectors, known for its client-centric approach and operational excellence.
Size
51-200
Private
Mission
To offer comprehensive BPO solutions that optimize operations, reduce costs, and enhance customer interactions.
About
Reliasourcing offers customer experience and contact center solutions along with managed services and staff leasing for clients in retail, e-commerce, and technology. The company operates using an offshore model and supports businesses globally.
It is recognized for its tailored outsourcing services, with a focus on enhancing customer interactions and optimizing operational efficiency.
Services
Reliasourcing provides customer experience and contact center solutions, supported by managed services and staff leasing. These services include inbound customer support, multilingual support, technical assistance, and order management, tailored to support businesses in optimizing their operations and enhancing customer satisfaction.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Procurement Administration
Employee Helpdesk
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring seamless integration with their operational needs.
Unique Stregths
Reliasourcing is known for its client-centric approach, offering businesses peace of mind by managing day-to-day operations effectively. Its operational practices include performance-oriented training for agents and adherence to high Service Level Agreement (SLA) standards, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in a responsive and tech-driven environment tailored to meet client needs.
Certifications
ISO
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Reliasourcing
?
Reliasourcing specializes in providing customer experience and contact center solutions, which form the core of its service offerings. Their expertise extends to a variety of sub-services, including inbound customer support, multilingual assistance, technical support at Tier 1 and Tier 2 levels, live chat and messaging support, email support, order management and fulfillment, procurement administration, and employee helpdesk services. This comprehensive range ensures that businesses can optimize their operations and enhance customer satisfaction through tailored solutions.
What additional services does
Reliasourcing
provide?
In addition to its primary customer experience and contact center solutions, Reliasourcing also offers robust back-office operations. This expanded service capability allows businesses to streamline various administrative tasks, thereby improving overall operational efficiency and enabling clients to focus on their core activities.
When was
Reliasourcing
founded?
Reliasourcing was established in 2020, making it a relatively young player in the BPO industry. As of 2024, the company has been in operation for approximately four years, during which it has developed a strong foundation in providing customer experience and contact center services.
What industry verticals does
Reliasourcing
serve?
Reliasourcing serves a diverse array of industries, focusing primarily on Retail & e-Commerce and Technology & SaaS sectors. This targeted approach allows them to cater their services specifically to the unique needs and challenges faced by businesses within these verticals.
What delivery model does
Reliasourcing
offer?
The delivery model adopted by Reliasourcing is offshore, which means that the company operates its services from a location outside of the client's country. This approach enables clients to benefit from cost-effective solutions while maintaining high-quality standards. By leveraging an offshore model, Reliasourcing can provide scalable and flexible services tailored to meet the demands of businesses across various global markets.
How many employees and/or seats does
Reliasourcing
have?
Reliasourcing employs between 51 and 200 individuals, positioning it as a mid-sized company within the BPO sector. This workforce size allows for a balance of personalized service and operational efficiency, enabling the company to manage client needs effectively while maintaining a close-knit team environment.
Can
Reliasourcing
be considered a good service provider for startups?
Can
Reliasourcing
be considered a good service provider for SMBs?
Can
Reliasourcing
be considered a good service provider for enterprises?
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