Relatecare Communicating Better Health
Customer Experience and Contact Center
RelateCare is a healthcare company that provides patient access and telehealth solutions for the healthcare and life sciences sectors, known for its joint venture expertise from the Cleveland Clinic and Rigneydolphin.
Size
201-500
Private
1m-10m
Mission
To deliver innovative and unique solutions to address healthcare challenges and be agents for change and innovation in healthcare delivery.
About
RelateCare offers patient access and telehealth solutions along with comprehensive contact center management for clients in the healthcare sector. The company operates using an onshore and nearshore delivery model and supports top health systems in the U.S. and Ireland.
It is recognized for its innovative approach to patient-provider communication, with a state-of-the-art Patient Coordination Center located in Cleveland, Ohio, ensuring high-quality service delivery.
Services
RelateCare provides patient access and telehealth solutions, supported by administrative support and clinical support solutions. These services cover patient engagement and virtual clinical services, tailored to support healthcare organizations in enhancing patient care and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in the healthcare and life sciences sectors. It has experience supporting top health systems and blue-chip organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
RelateCare is known for its strong partnerships with leading health systems, offering clients innovative solutions that address healthcare challenges. Its approach includes a commitment to delivering unique and effective services, which help improve patient access and engagement.
Delivery Footprint
Headquartered in Ireland, the company operates using an onshore and nearshore delivery model. It serves clients across the U.S. and Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Relatecare Communicating Better Health
?
RelateCare Communicating Better Health specializes in enhancing customer experiences through its primary service of Customer Experience and Contact Center solutions. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping services, ensuring a comprehensive strategy for engaging with clients effectively in the healthcare sector.
What additional services does
Relatecare Communicating Better Health
provide?
When was
Relatecare Communicating Better Health
founded?
RelateCare Communicating Better Health was established in 2013, marking over a decade of dedicated service in the healthcare communication field. Since its inception, the company has focused on developing innovative solutions that address the challenges faced within the healthcare delivery system.
What industry verticals does
Relatecare Communicating Better Health
serve?
RelateCare primarily serves the Healthcare & Life Sciences sectors. Their expertise is tailored to meet the specific needs of clients in these industries, ensuring that they can navigate the complexities of healthcare delivery while enhancing patient engagement and access.
What delivery model does
Relatecare Communicating Better Health
offer?
RelateCare employs a hybrid delivery model that includes both onshore and nearshore services. Onshore delivery refers to operations conducted within the same country as the client, allowing for better alignment and communication. Nearshore services involve support from neighboring countries, providing a balance of cost-effectiveness and quality. This flexible approach enables RelateCare to cater to a diverse range of client needs across various regions.
How many employees and/or seats does
Relatecare Communicating Better Health
have?
RelateCare Communicating Better Health has a workforce comprising between 201 and 500 employees. This size enables the company to maintain a robust operational capacity while still fostering close-knit teams that can provide personalized service to their clients.
Can
Relatecare Communicating Better Health
be considered a good service provider for startups?
While RelateCare Communicating Better Health primarily focuses on the healthcare sector, their service offerings and experience may provide valuable support for startups within this industry. However, startups should consider their specific needs and the scale of services that RelateCare offers to ensure a good fit, particularly given the company’s established focus on larger healthcare organizations.
Can
Relatecare Communicating Better Health
be considered a good service provider for SMBs?
RelateCare Communicating Better Health could be a suitable service provider for small and medium businesses (SMBs) in the healthcare sector. Their scalable services, which include customer support and consulting, can be tailored to meet the unique requirements of SMBs, allowing these companies to enhance patient engagement and operational efficiency as they grow.
Can
Relatecare Communicating Better Health
be considered a good service provider for enterprises?
RelateCare Communicating Better Health is well-positioned to serve enterprise clients and large organizations. With a strong foundation in healthcare communication and a proven track record of partnerships with top health systems, the company is recognized for its innovative solutions. Their ability to operate through an onshore and nearshore model enables them to cater to sophisticated needs, making them a reliable choice for large-scale healthcare providers.
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