Redial Bpo Careers
Customer Experience and Contact Center
Redial BPO is a full-service outsourcing firm that provides customer experience and contact center solutions for retail and e-commerce, known for its strategic nearshore and offshore locations that ensure cultural alignment and cost efficiency.
Size
51-200
Private
1m-10m
Mission
About
Redial BPO offers customer experience and contact center solutions along with inbound and outbound services for clients in retail and e-commerce. The company operates using a nearshore and offshore delivery model and supports businesses across North America and South Africa.
It is recognized for its commitment to quality service and cultural alignment, with extensive employee training and client collaboration in program design.
Services
Redial BPO provides customer experience and contact center solutions, supported by inbound voice services, outbound communication, and non-voice support. These services cover customer service, technical support, debt collection, and live chat, tailored to enhance customer engagement and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Upsell / Cross-sell Campaigns
Appointment Setting
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting enterprise, midmarket, and small business clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Redial BPO is known for its strategic nearshore and offshore locations, offering clients significant cost advantages and cultural alignment. Its approach includes extensive employee training and active client participation in program design, ensuring quality and brand representation.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a nearshore and offshore delivery model. It serves clients across North America and South Africa, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Redial Bpo Careers
?
Redial BPO Careers specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a wide range of inbound and outbound services, such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, and live chat and messaging support. Additionally, they offer services like email support, data entry and processing, order management and fulfillment, as well as upsell and cross-sell campaigns, and appointment setting, all aimed at enhancing customer engagement and operational efficiency.
What additional services does
Redial Bpo Careers
provide?
When was
Redial Bpo Careers
founded?
Established in 2014, Redial BPO Careers has been operating for approximately 10 years. Over this time, the company has developed a reputation for its quality service and commitment to customer satisfaction in the BPO sector.
What industry verticals does
Redial Bpo Careers
serve?
Redial BPO Careers focuses on serving the Retail & e-Commerce sectors. They have developed specialized solutions tailored to meet the unique needs of clients within these industries.
What delivery model does
Redial Bpo Careers
offer?
Redial BPO Careers employs both nearshore and offshore delivery models. Nearshore services involve operations in geographically close locations, facilitating easier communication and cultural alignment, while offshore services provide cost-effective solutions by leveraging teams in different countries. This dual approach allows the company to effectively meet the diverse needs of its clients across North America and South Africa.
How many employees and/or seats does
Redial Bpo Careers
have?
Redial BPO Careers has a workforce that ranges between 51 and 200 employees. This size allows the company to maintain a balance between agility and capacity, enabling them to deliver personalized service while managing a diverse set of client needs.
Can
Redial Bpo Careers
be considered a good service provider for startups?
Redial BPO Careers could be a viable service provider for startups. With their flexible service offerings and a delivery model that supports various operational needs, they can cater to the specific demands of new businesses. Their expertise in inbound and outbound customer interactions can help startups establish a strong customer base and enhance engagement from the outset.
Can
Redial Bpo Careers
be considered a good service provider for SMBs?
For small and medium businesses, Redial BPO Careers is well-positioned to offer valuable support. Their extensive service portfolio, which includes customer support, technical assistance, and sales retention, is designed to scale with the growth of SMBs. The company's ability to provide tailored solutions ensures that services can adapt to the evolving needs of these businesses, fostering sustained growth and customer satisfaction.
Can
Redial Bpo Careers
be considered a good service provider for enterprises?
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