Redial Bpo
Customer Experience and Contact Center
Redial BPO is a full-service nearshore outsourcing company that provides customer experience and contact center solutions for retail, technology, and financial services, known for its cultural alignment and bilingual capabilities.
Size
201-500
Private
Mission
To provide top-tier outsource call center services while reducing operational costs for clients.
About
Redial BPO offers customer experience and contact center solutions along with HR outsourcing and accounting services for clients in retail, technology, and financial services. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its cultural alignment and strong community involvement, with over 1000+ seats across its locations, ensuring efficient and scalable outsourcing solutions.
Services
Redial BPO provides customer experience and contact center solutions supported by HR outsourcing and accounting services. These services include inbound customer support, outbound telesales, technical support, live chat, and data processing. Each solution is designed to enhance customer engagement and operational efficiency, tailored to meet the specific needs of clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in retail, technology, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and effective communication through various channels.
Unique Stregths
Redial BPO is known for its cultural alignment and commitment to community involvement, offering clients a bilingual workforce that enhances customer interactions. Its approach includes a multichannel service delivery model, which helps deliver consistent brand representation and quality customer experiences at scale.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a nearshore delivery model with teams in Tijuana, Mexico. It serves clients across the U.S., providing flexible service options that cater to the dynamic needs of businesses.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Redial Bpo
?
Redial BPO specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. Additionally, they provide email support, data entry and processing, and order management and fulfillment, all tailored to meet clients' specific needs across various industries.
What additional services does
Redial Bpo
provide?
When was
Redial Bpo
founded?
Founded in 2017, Redial BPO has been operating for approximately seven years. Since its inception, the company has established itself as a reliable provider of outsourced call center services, focusing on delivering efficient solutions while helping clients to reduce operational costs.
What industry verticals does
Redial Bpo
serve?
Redial BPO serves a diverse range of industries, specifically focusing on retail & e-commerce, technology & SaaS, and banking & financial services. This broad industry expertise allows them to cater to the unique requirements of each sector, ensuring compliance and effective communication.
What delivery model does
Redial Bpo
offer?
Redial BPO employs a nearshore delivery model, which involves providing services from a location that is geographically close to its primary market, specifically from Tijuana, Mexico. This approach allows for efficient communication and collaboration, while also reducing costs and time zones issues typically associated with offshore services.
How many employees and/or seats does
Redial Bpo
have?
Redial BPO has a workforce of between 201 and 500 employees, which positions them as a mid-sized company. This employee range allows for a balance between personalized service and the ability to scale operations to meet client demands effectively.
Can
Redial Bpo
be considered a good service provider for startups?
Redial BPO can be a beneficial service provider for startups, especially those in retail, technology, and financial services. With a focus on cost-effective solutions, they provide essential customer support services that can help new businesses establish a strong customer base and enhance engagement from the outset. Their nearshore delivery model also allows startups to benefit from seamless communication and collaboration.
Can
Redial Bpo
be considered a good service provider for SMBs?
For small and medium businesses, Redial BPO presents a strong service offering. Their scalable solutions and diverse service portfolio are tailored to support growth, making them an ideal partner for SMBs looking to enhance customer interactions without significant overhead. The company's flexibility in service delivery can help these businesses adapt to changing market needs efficiently.
Can
Redial Bpo
be considered a good service provider for enterprises?
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