Redial BPO
Customer Experience and Contact Center
Redial BPO is a full-service nearshore and offshore outsourcing firm that provides customer experience and contact center solutions for retail, financial services, healthcare, and technology, known for its 100% cultural alignment and advanced technology.
Size
Private
Mission
About
Redial BPO offers customer experience and contact center solutions along with HR outsourcing and financial services for clients in retail, financial services, healthcare, and technology. The company operates using a nearshore and offshore delivery model and supports clients primarily in the U.S. and beyond.
It is recognized for its 100% cultural alignment, with a strong commitment to community impact and advanced technology that enhances operational efficiency.
Services
Redial BPO provides customer experience and contact center solutions, supported by HR outsourcing and accounting services. These services include inbound customer support, outbound telesales, multilingual support, and technical support, tailored to enhance customer engagement and operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in retail, financial services, healthcare, and technology. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and support.
Unique Stregths
Redial BPO is known for its 100% cultural alignment and advanced technology, offering clients scalable solutions that drive cost savings. Its approach includes utilizing cutting-edge tools and methodologies, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in San Diego, California, the company operates using a nearshore and offshore delivery model. It serves clients across the U.S. and internationally, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Redial BPO
?
Redial BPO specializes in delivering customer experience and contact center solutions, emphasizing a comprehensive approach to client engagement. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual assistance, technical support at Tier 1 and 2 levels, as well as live chat and messaging support, and email support. This diverse suite of services is designed to enhance customer interactions and operational effectiveness for businesses across various sectors.
What additional services does
Redial BPO
provide?
When was
Redial BPO
founded?
Established in 2017, Redial BPO has been in operation for approximately seven years. Since its inception, the company has focused on providing exceptional customer experience solutions, leveraging advanced technology and a commitment to cultural alignment to cater to its diverse clientele.
What industry verticals does
Redial BPO
serve?
Redial BPO serves a variety of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Technology & SaaS. This broad industry expertise enables the company to tailor its services to meet the unique demands of each sector, ensuring effective support and communication for its clients.
What delivery model does
Redial BPO
offer?
Redial BPO employs both nearshore and offshore delivery models, allowing for flexible and efficient service provision. Nearshore services involve operations in geographically proximate locations, facilitating easier communication and cultural alignment, while offshore services capitalize on cost efficiencies by utilizing teams in distant locations. This hybrid approach enables the company to cater to a diverse range of client needs while maintaining high-quality service delivery.
How many employees and/or seats does
Redial BPO
have?
Can
Redial BPO
be considered a good service provider for startups?
Redial BPO can be an advantageous partner for startups, particularly those in need of scalable customer support solutions. With a focus on enhancing customer experience through various channels, the company provides the flexibility that new businesses often require as they navigate initial growth phases. The range of services offered allows startups to tailor their support needs, ensuring they can effectively engage with customers and build a solid foundation.
Can
Redial BPO
be considered a good service provider for SMBs?
For small and medium businesses, Redial BPO is a strong service provider, given its commitment to delivering scalable and efficient solutions. The company's diverse service offerings and expertise in multiple industries position it well to support SMBs in their growth journeys. By leveraging advanced technology and cultural alignment, Redial BPO can help these businesses enhance customer engagement and operational efficiency, making it a suitable partner for those looking to expand.
Can
Redial BPO
be considered a good service provider for enterprises?
Redial BPO is well-equipped to serve enterprise-level clients, offering sophisticated solutions that cater to the complexities of large organizations. With its extensive experience across various industries and a robust delivery model, the company provides reliable support that can adapt to the evolving needs of enterprises. Their commitment to advanced technology and high-quality service ensures that they can meet the demands of larger clients while driving operational success.
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