ReceptionHQ
Customer Experience and Contact Center
ReceptionHQ is a leading provider of virtual receptionist and call answering services for small businesses, healthcare, and real estate, known for its innovative cloud-based communication platform.
Size
Private
Mission
To help businesses thrive by providing professional, outsourced telephone answering services that focus on customer satisfaction and efficiency.
About
ReceptionHQ offers virtual receptionist and call answering services along with appointment scheduling and customizable call handling for clients in small business, healthcare, and real estate. The company operates using an onshore model and supports businesses across the US, Canada, UK, Australasia, and Japan.
It is recognized for its professional, US-based receptionists and a robust cloud communications platform that ensures seamless integration with client operations.
Services
ReceptionHQ provides virtual receptionist and call answering services, supported by appointment scheduling and customizable call handling. These services cover live call answering, 24/7 availability, and multi-channel notifications, tailored to support diverse business needs and enhance customer communications.
Capabilities
Inbound Customer Support
Appointment Setting
Industries Served
The company serves clients in small business, healthcare, real estate, and various other sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
ReceptionHQ is known for its innovative cloud-based communication platform, offering clients a high-touch service experience. Its approach includes flexible call handling solutions and a commitment to customer satisfaction, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Phoenix, Arizona, the company operates using an onshore delivery model. It serves clients across the US, Canada, UK, Australasia, and Japan, with teams working in a professional environment to meet client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Banking & Financial Services
Travel Hospitality & Leisure
Clients
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What's the main service provided by
ReceptionHQ
?
ReceptionHQ specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include virtual receptionist and call answering services, which are complemented by appointment setting and tailored call handling options. This comprehensive service suite is designed to enhance customer interactions and ensure businesses can efficiently manage their communication needs.
What additional services does
ReceptionHQ
provide?
When was
ReceptionHQ
founded?
ReceptionHQ was established in 2004, marking nearly 20 years in the industry as of 2024. Since its inception, the company has focused on providing high-quality outsourced telephone answering services, enabling businesses to prioritize customer satisfaction and operational efficiency.
What industry verticals does
ReceptionHQ
serve?
ReceptionHQ serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Technology & SaaS, Banking & Financial Services, and Travel, Hospitality & Leisure. This broad spectrum of verticals demonstrates their capability to cater to the unique communication needs of various sectors.
What delivery model does
ReceptionHQ
offer?
ReceptionHQ employs an onshore delivery model, meaning that their services are provided from within the same country as their client base. This approach allows for closer cultural alignment, easier communication, and potentially higher service quality, as their US-based receptionists are well-acquainted with the local market demands and customer expectations.
How many employees and/or seats does
ReceptionHQ
have?
Can
ReceptionHQ
be considered a good service provider for startups?
ReceptionHQ can be a beneficial service provider for startups, especially those looking to establish a professional image and effective customer communication from the outset. With their tailored virtual receptionist services and appointment scheduling, startups can focus on their core operations while ensuring that customer inquiries are handled promptly and professionally.
Can
ReceptionHQ
be considered a good service provider for SMBs?
ReceptionHQ is particularly well-suited for small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to customer satisfaction. Their ability to scale services according to business needs allows SMBs to enhance their customer support without the burden of hiring and training in-house staff, providing them with the agility to grow and adapt in a competitive market.
Can
ReceptionHQ
be considered a good service provider for enterprises?
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