Receptel
Customer Experience and Contact Center
Receptel is a leading Belgian company that provides customer experience and contact center solutions for e-commerce, telecommunications, finance, healthcare, and utilities, known for its nearly three decades of expertise in hospitality and reception services.
Size
51-200
Public
50m-100m
Mission
About
Receptel offers customer experience and contact center solutions along with back-office operations and sales lead-generation services for clients in e-commerce, telecommunications, finance, healthcare, and utilities. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of businesses across Belgium and beyond.
It is recognized for its client-centric approach, with a strong emphasis on quality and professionalism that makes it a trusted partner for organizations seeking specialized reception and office support services.
Services
Receptel provides customer experience and contact center solutions supported by back-office operations and sales lead-generation services. These services include inbound customer support, technical support, data entry and processing, order management, and lead qualification. Each solution is tailored to enhance visitor experience and streamline organizational reception activities.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Lead Research & List Building
Inbound Lead Qualification
Industries Served
The company serves clients in e-commerce, telecommunications, finance, healthcare, and utilities. It has extensive experience supporting various businesses with services aligned to industry-specific requirements, ensuring a professional and welcoming environment for clients' customers and employees.
Unique Stregths
Receptel is known for its strong reputation in the hospitality sector, offering clients nearly three decades of expertise in reception services. Its approach includes a client-centric focus, ensuring personalized and efficient service delivery that aligns with modern corporate environments.
Delivery Footprint
Headquartered in Belgium, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams capable of adapting to different time zones and languages, depending on client needs.
Certifications
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Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Clients
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What's the main service provided by
Receptel
?
Receptel specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, technical support at both tier 1 and tier 2 levels, data entry and processing, order management and fulfillment, as well as lead research and qualification services. This range of services is designed to enhance customer interactions and streamline back-office operations, ensuring that businesses can maintain a high standard of service delivery.
What additional services does
Receptel
provide?
When was
Receptel
founded?
Receptel was established in the year 2000, making it a well-established player in the BPO industry with over 24 years of operational experience. This longevity has allowed the company to refine its service offerings and build a robust reputation in the market.
What industry verticals does
Receptel
serve?
Receptel serves a diverse array of industries, including Retail & e-Commerce, Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, as well as Energy & Utilities. This broad industry focus enables them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Receptel
offer?
Receptel employs an onshore, nearshore, and offshore delivery model to cater to its clients' varying needs. Onshore services are provided within the same country, ensuring close proximity and communication. Nearshore services involve operations in neighboring countries, which can reduce costs while maintaining similar time zones. Offshore services allow for more extensive geographic reach, often tapping into global talent pools to provide cost-effective solutions. This flexible approach ensures that clients can choose the model that best fits their operational strategies.
How many employees and/or seats does
Receptel
have?
Receptel has a workforce comprising between 51 and 200 employees. This size allows for a balance between personalized service and the capability to handle a diverse range of client needs effectively.
Can
Receptel
be considered a good service provider for startups?
Receptel can be a suitable service provider for startups, particularly those in the e-commerce, telecommunications, and healthcare sectors. With a flexible service portfolio that includes customer support and lead generation, startups can benefit from tailored solutions that enhance customer engagement without the need for extensive in-house resources. The company's adaptability in delivery models also allows startups to scale their operations as they grow, providing a solid foundation for early-stage businesses.
Can
Receptel
be considered a good service provider for SMBs?
Receptel is well-positioned to support small and medium-sized businesses (SMBs) through its comprehensive service offerings and scalable solutions. Their experience across multiple industries allows them to provide tailored support that helps SMBs improve customer interactions and streamline operations. The flexibility of their delivery models means that SMBs can choose the level of service that aligns with their specific growth objectives and operational needs.
Can
Receptel
be considered a good service provider for enterprises?
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