RDI Corporation specializes in delivering customer experience and contact center solutions, which encompass a variety of services tailored to meet client needs. Their primary offerings include inbound customer support and outbound telesales, along with technical support at both Tier 1 and Tier 2 levels. Additionally, RDI provides market and competitive intelligence, business and financial research, as well as cloud migration and management services, ensuring a comprehensive approach to customer engagement and operational efficiency.

RDI Corporation was established in 1978, marking its presence in the business process outsourcing sector for over 45 years. This extensive experience has allowed the company to develop a deep understanding of customer service dynamics and the needs of industries it serves.

RDI Corporation focuses on providing services specifically within the Banking & Financial Services and Healthcare & Life Sciences sectors. Their expertise in these industries enables them to deliver targeted solutions that address the unique challenges and requirements of clients in these fields.

RDI Corporation employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows them to maintain close communication with clients and ensure greater control over service quality. The onshore model is often preferred for its ability to foster better collaboration and understanding of local market dynamics.

RDI Corporation has a workforce ranging from 1,000 to 5,000 employees, indicating a sizable team dedicated to delivering high-quality customer service and support. This robust employee base allows the company to effectively manage a variety of client needs across different service verticals.

RDI Corporation is well-suited to support small and medium-sized businesses due to its flexible service offerings and extensive experience in the industry. With a range of customer support solutions tailored to the needs of mid-sized companies, RDI can help SMBs scale their operations and enhance customer engagement effectively. Their commitment to ethical practices and employee development further ensures that SMB clients receive attentive and dedicated service.

RDI Corporation is an excellent provider for enterprises and large companies, thanks to its extensive experience working with Fortune 500 clients. The company's capacity to deliver sophisticated customer experience solutions, along with market research and IT services, positions it as a reliable partner for large organizations seeking to enhance their operational efficiency. Their onshore delivery model ensures high-quality service and effective communication, making them an attractive choice for large-scale enterprises.