RDI
Customer Experience and Contact Center
RDI Corporation is a full-service BPO firm that provides customer experience and contact center solutions for various industries, known for its commitment to employee empowerment and community engagement.
Size
1K-5K
Private
50m-100m
Mission
About
RDI Corporation offers customer experience and contact center support along with data analytics, managed IT services, and market research for clients in financial services, utilities, education, and retail. The company operates using an onshore and nearshore delivery model and supports a diverse client base ranging from midsized companies to Fortune 500 corporations.
It is recognized for its 'Winning Smart' philosophy, with a dedicated workforce of over 5,000 employees and a strong focus on community involvement through its RDI GiveBack program.
Services
RDI Corporation provides customer experience and contact center support, supported by data analytics, managed IT services, and market research. These services include inbound customer support, technical assistance, and market intelligence, tailored to enhance client decision-making and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Market & Competitive Intelligence
Business & Financial Research
Social Media Management
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in financial services, utilities, education, retail, and e-commerce. It has experience supporting a diverse range of businesses, including Fortune 500 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
RDI Corporation is known for its commitment to employee empowerment and community engagement, offering clients a personalized experience despite its scale. Its approach includes leveraging smart tools and techniques to maintain consistent winning results, which helps deliver operational excellence at scale.
Delivery Footprint
Headquartered in Cincinnati, Ohio, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams working in both in-house and remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Education & EdTech
Retail & e-Commerce
Energy & Utilities
Clients
Salesforce
Zapier
Slack
Citrix Podio
Real Estate Webmasters
Zendesk
Infusionsoft
What's the main service provided by
RDI
?
RDI Corporation specializes in providing exceptional customer experience and contact center support. Their primary offerings encompass inbound customer support and technical assistance, along with additional services such as outbound telesales and retention, claims processing, market intelligence, and social media management. This comprehensive suite of services is designed to enhance customer engagement and support effective decision-making for their clients.
What additional services does
RDI
provide?
In addition to its core customer experience and contact center services, RDI offers a range of other capabilities, including analytics and data services, IT infrastructure management, and knowledge and research services. These additional offerings enhance RDI's ability to provide comprehensive solutions that address broader client needs beyond customer support.
When was
RDI
founded?
RDI was established in 1978, marking over 45 years in the business. Since its inception, the company has grown and adapted to the evolving needs of its clients, positioning itself as a reliable provider of customer experience solutions and support services.
What industry verticals does
RDI
serve?
RDI serves a diverse array of industries, including Banking & Financial Services, Insurance, Education & EdTech, Retail & e-Commerce, and Energy & Utilities. This varied industry focus enables the company to tailor its services to meet the specific needs and requirements of clients across different sectors.
What delivery model does
RDI
offer?
RDI employs both onshore and nearshore delivery models, which allows them to provide flexible and efficient service options. Onshore delivery means that services are conducted within the same country as the client, ensuring close communication and alignment. Nearshore delivery involves providing services from a neighboring country, which can offer cost advantages while still maintaining quality and oversight.
How many employees and/or seats does
RDI
have?
RDI boasts a workforce ranging from 1,000 to 5,000 employees. This substantial employee base enables the company to handle a variety of client needs and deliver services at scale, ensuring that they can accommodate both large projects and ongoing support.
Can
RDI
be considered a good service provider for startups?
Can
RDI
be considered a good service provider for SMBs?
Can
RDI
be considered a good service provider for enterprises?
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