RCSPL
Customer Experience and Contact Center
Riddhi Corporate Services Limited is a premier outsourcing firm that provides customer experience and contact center solutions for telecommunications, banking, financial services, technology, logistics, and real estate, known for its commitment to quality and operational excellence.
Size
1-10
Public
Mission
About
Riddhi Corporate Services Limited offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and payroll services for clients in telecommunications, banking, financial services, technology, logistics, and real estate. The company operates using an offshore model and supports clients across India.
It is recognized for its extensive industry expertise and commitment to superior customer service, with certifications including ISO 9001:2015 and ISO 27001:2013 that underscore its operational excellence.
Services
Riddhi Corporate Services Limited provides customer experience and contact center solutions, supported by back-office operations, human resource management, and software development services. These services include inbound customer support, outbound telesales, data entry, and recruitment process outsourcing. Each solution is tailored to enhance operational efficiency and meet specific client needs across various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Document Indexing & Digitisation
Recruitment Process Outsourcing (RPO)
Payroll Processing
Service Desk & IT Support
Procurement Administration
Claims Processing
Industries Served
The company serves clients in telecommunications, banking and financial services, technology, logistics, and real estate. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring compliance and operational effectiveness.
Unique Stregths
Riddhi Corporate Services is known for its commitment to quality and innovation, offering clients a robust infrastructure and skilled manpower. Its approach includes leveraging advanced technology and best practices, which help deliver consistent and scalable solutions.
Delivery Footprint
Headquartered in Ahmedabad, India, the company operates using an offshore delivery model. It serves clients across India, with teams working in a hybrid environment to meet varying client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Real Estate & Property Management
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
RCSPL
?
Riddhi Corporate Services Limited specializes in delivering customer experience and contact center solutions. Their expertise extends to various sub-services, including inbound customer support, outbound telesales and retention, data entry and processing, document indexing and digitization, recruitment process outsourcing, payroll processing, service desk and IT support, procurement administration, and claims processing. Each of these offerings is designed to enhance operational efficiency and cater to the specific needs of their clients.
What additional services does
RCSPL
provide?
In addition to its core offerings, RCSPL provides a range of other services that enhance its portfolio. These include back-office operations, human resource recruitment and payroll services, as well as IT infrastructure and managed services. This diverse set of capabilities supports clients in achieving operational efficiency across various business functions.
When was
RCSPL
founded?
Riddhi Corporate Services Limited was established in 2013, marking over a decade of experience in the business process outsourcing industry as of 2024. Since its inception, the company has focused on providing high-quality customer experience and support services, continuously evolving to meet the demands of various sectors.
What industry verticals does
RCSPL
serve?
RCSPL serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Technology & SaaS, Logistics, Transport & Supply-Chain, and Real Estate & Property Management. This broad industry focus allows the company to tailor its services to meet the unique requirements of each sector effectively.
What delivery model does
RCSPL
offer?
Riddhi Corporate Services Limited operates using an offshore delivery model, which means that its services are provided from a location outside the client's country, in this case, India. This approach enables RCSPL to offer cost-effective solutions while leveraging skilled professionals and advanced technologies, ensuring high-quality service delivery across its client base.
How many employees and/or seats does
RCSPL
have?
RCSPL has a small workforce, comprising between 1 to 10 employees. This size allows for a more personalized approach to client engagement, fostering close working relationships and tailored service solutions.
Can
RCSPL
be considered a good service provider for startups?
RCSPL may be a suitable service provider for startups, particularly those seeking personalized attention and tailored solutions. With a small team, the company can offer a focused approach, ensuring that the unique needs of new businesses are met. Their comprehensive range of services can help startups establish essential operational processes without the burden of extensive overhead costs.
Can
RCSPL
be considered a good service provider for SMBs?
For small and medium businesses, RCSPL presents a viable option due to its flexible service offerings and commitment to quality. The company's experience across multiple industries allows it to support the growth and operational needs of SMBs effectively, providing scalable solutions that can adapt as the business expands.
Can
RCSPL
be considered a good service provider for enterprises?
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