Rbi America
Customer Experience and Contact Center
Restaurant Brands International Inc. is a global leader in quick service restaurants that provides customer experience and contact center solutions for the retail and e-commerce sectors, known for its iconic brand portfolio including Tim Hortons, Burger King, and Popeyes.
Size
5K-10K
Public
over-1b
Mission
About
Restaurant Brands International Inc. offers customer experience and contact center solutions along with brand management and supply chain oversight for clients in retail and e-commerce. The company operates using a direct management model and supports a global client base.
It is recognized for its strong growth orientation, with a commitment to sustainability and operational excellence across its renowned brands.
Services
Restaurant Brands International Inc. provides customer experience and contact center solutions, supported by brand management and supply chain oversight. These services cover customer interactions and operational support, tailored to meet the needs of retail and e-commerce clients.
Capabilities
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Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Restaurant Brands International Inc. is known for its iconic brand portfolio and strong growth orientation, offering clients a wealth of experience in the quick service restaurant sector. Its approach includes a commitment to sustainability and operational excellence, ensuring consistency and quality across its brands.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using a direct management delivery model. It serves clients across more than 120 countries and territories, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27001:2013
Verticals
Retail & e-Commerce
Clients
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What's the main service provided by
Rbi America
?
Rbi America specializes in delivering customer experience and contact center solutions, ensuring that clients receive tailored support for their customer interactions. Their comprehensive approach also encompasses brand management and supply chain oversight, specifically designed to cater to the unique needs of clients in the retail and e-commerce sectors.
What additional services does
Rbi America
provide?
In addition to its primary focus on customer experience and contact center solutions, Rbi America also offers back-office operations and sales and lead generation services. This extended service portfolio allows the company to support clients comprehensively across various facets of their operations.
When was
Rbi America
founded?
Rbi America was established in 2014, marking nearly a decade of operation in the customer experience and contact center industry. Since its inception, the company has focused on providing exceptional service and support to a diverse clientele.
What industry verticals does
Rbi America
serve?
Rbi America primarily serves clients in the Retail & e-Commerce sectors. This focused approach allows the company to align its services with the specific demands and technological needs of businesses within these industries.
What delivery model does
Rbi America
offer?
How many employees and/or seats does
Rbi America
have?
Rbi America employs between 5,000 and 10,000 individuals, positioning itself as a significant player in the business process outsourcing industry. This substantial workforce enables the company to effectively manage a wide range of client needs and operational demands.
Can
Rbi America
be considered a good service provider for startups?
Rbi America may not be the ideal service provider for startups looking for personalized or highly flexible solutions. While the company has a strong reputation and a broad range of services, its large-scale operations and established framework may not cater effectively to the unique challenges and resource constraints that startups typically face.
Can
Rbi America
be considered a good service provider for SMBs?
Rbi America presents a solid option for small and medium businesses due to its extensive service offerings and operational flexibility. The company’s experience in the retail and e-commerce sectors can significantly support SMBs in scaling their operations and enhancing customer engagement.
Can
Rbi America
be considered a good service provider for enterprises?
Rbi America is well-suited for enterprises and large companies, thanks to its robust workforce and established reputation for reliability. With certifications such as ISO 27001:2013, the company demonstrates a commitment to operational excellence and security, making it a trustworthy partner for large-scale organizations seeking comprehensive customer experience solutions.
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