Raya Cx
Customer Experience and Contact Center
RAYA Customer Experience is a leading BPO provider that offers customer experience and contact center solutions for diverse industries, known for its multilingual support and commitment to innovation.
Size
5K-10K
Public
50m-100m
Mission
About
RAYA Customer Experience offers customer experience and contact center solutions along with back-office operations and HR services for clients in banking, healthcare, retail, telecommunications, and travel. The company operates using an onshore and nearshore model and supports clients across Europe, the Middle East, and North America.
It is recognized for its award-winning service delivery, with a strong focus on continuous improvement and advanced technology integration that enhances customer satisfaction and loyalty.
Services
RAYA Customer Experience provides customer experience and contact center solutions supported by back-office operations and HR services. These services include inbound customer support, multilingual support, technical assistance, and continuous improvement initiatives. Each solution is tailored to enhance customer journeys and meet specific client needs across various channels.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Continuous Improvement / Lean Six Sigma
Automation & RPA Enablement
Industries Served
The company serves clients in banking and financial services, healthcare, retail and e-commerce, telecommunications, and travel. It has extensive experience supporting Fortune 500 and Fortune 1000 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
RAYA CX is known for its customer-centric approach and results-driven performance, offering clients a robust operational framework that leverages advanced technology. Its commitment to employee empowerment and continuous improvement practices ensures high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Dubai, United Arab Emirates, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, the Middle East, and North America, with teams working in hybrid environments tailored to client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Raya Cx
?
Raya Cx specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a broad spectrum of services, including inbound customer support, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, and consulting services for customer experience and journey mapping. Additionally, they focus on continuous improvement methodologies, such as Lean Six Sigma, and provide automation and RPA enablement to enhance operational efficiency.
What additional services does
Raya Cx
provide?
In addition to its primary focus on customer experience and contact center solutions, Raya Cx also offers back-office operations. This includes a range of support services that help clients streamline their operational processes, thereby enhancing overall efficiency and productivity.
When was
Raya Cx
founded?
Established in 2001, Raya Cx has been operating for over two decades, building a strong reputation in the customer experience and contact center industry. Since its inception, the company has evolved and expanded its service offerings to meet the growing needs of its diverse clientele.
What industry verticals does
Raya Cx
serve?
Raya Cx serves a variety of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications, and Travel. This diverse industry focus enables the company to tailor its services effectively and meet the specific requirements of its clients across different sectors.
What delivery model does
Raya Cx
offer?
Raya Cx employs both onshore and nearshore delivery models to provide its services. An onshore model refers to operations conducted within the same country as the client, ensuring close collaboration and communication. In contrast, the nearshore model involves delivering services from neighboring countries, which allows for similar time zones and cultural alignment. This flexible delivery approach enables Raya Cx to cater to a wide range of client needs effectively.
How many employees and/or seats does
Raya Cx
have?
Raya Cx has a substantial workforce, employing between 5,000 and 10,000 individuals. This extensive team allows the company to manage a large volume of client interactions and deliver high-quality services consistently across its various operations.
Can
Raya Cx
be considered a good service provider for startups?
Can
Raya Cx
be considered a good service provider for SMBs?
Can
Raya Cx
be considered a good service provider for enterprises?
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