Rangeways Consultancy
Customer Experience and Contact Center
Rangeways Consultancy is a Kenya-based outsourcing firm that provides customer experience and contact center solutions for the gaming and telecommunications sectors, known for its tailored support and operational efficiency.
Size
1-10
Private
Mission
About
Rangeways Consultancy offers customer experience and contact center solutions along with technical support and quality assurance for clients in gaming and telecommunications. The company operates using a hybrid delivery model and supports businesses looking to expand into the East African market.
It is recognized for its comprehensive market research and regulatory compliance assistance, with a focus on reducing operational burdens for clients.
Services
Rangeways Consultancy provides customer experience and contact center solutions, supported by technical support and quality assurance services. These services include inbound customer support, technical assistance, and monitoring, tailored to meet the specific needs of clients in various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in gaming and telecommunications. It has experience supporting technology-oriented businesses with services aligned to industry-specific requirements, ensuring high-quality customer interactions and technical support.
Unique Stregths
Rangeways Consultancy is known for its ability to facilitate business expansion into Africa, offering clients a build-operate-transfer model that simplifies market entry. Its approach includes 24/7 operational capabilities and a commitment to exceeding client expectations, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using a hybrid delivery model. It serves clients across the East African region, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Rangeways Consultancy
?
Rangeways Consultancy specializes in offering customer experience and contact center solutions. Their services encompass inbound customer support, technical support at tiers 1 and 2, as well as quality assurance and monitoring. This comprehensive range of services is tailored to meet the distinct needs of businesses, particularly in the gaming and telecommunications sectors.
What additional services does
Rangeways Consultancy
provide?
When was
Rangeways Consultancy
founded?
What industry verticals does
Rangeways Consultancy
serve?
Rangeways Consultancy is focused on serving clients within the Gaming & Entertainment and Telecommunications & Media industries. Their expertise allows them to address the unique requirements of these technology-driven sectors, ensuring high-quality customer interactions and effective technical support.
What delivery model does
Rangeways Consultancy
offer?
Rangeways Consultancy utilizes a hybrid delivery model, which combines both onshore and offshore resources to provide flexible solutions. This approach enables them to cater to diverse client needs while ensuring operational efficiency and cost-effectiveness. By leveraging teams that work remotely, they can maintain high service standards and adapt to varying market demands.
How many employees and/or seats does
Rangeways Consultancy
have?
Rangeways Consultancy has a small workforce, comprising between one and ten employees. This size allows for a more personalized service delivery and close relationships with clients, enabling the company to be agile and responsive to specific client requirements.
Can
Rangeways Consultancy
be considered a good service provider for startups?
Rangeways Consultancy could be a suitable partner for startups looking to establish a presence in the East African market. With its small size, the company is adept at providing personalized service and attention, which is often crucial for startups that require tailored solutions as they navigate their early stages. Their expertise in market entry and regulatory compliance can significantly ease the operational challenges that new ventures may face.
Can
Rangeways Consultancy
be considered a good service provider for SMBs?
Rangeways Consultancy is well-positioned to support small and medium businesses (SMBs) seeking to enhance their customer experience and operational efficiency. The company’s range of services, combined with a flexible delivery model, allows SMBs to scale their operations effectively without incurring significant overhead costs. Their experience in the gaming and telecommunications sectors further supports SMBs in these industries to grow and thrive.
Can
Rangeways Consultancy
be considered a good service provider for enterprises?
While Rangeways Consultancy offers valuable services, their small size may limit their capacity to meet the extensive demands of large enterprises. However, their hybrid delivery model and focus on quality assurance could appeal to enterprises seeking specialized support in customer experience and technical assistance. Companies looking for a provider with comprehensive scalability and large-scale operational capabilities may need to consider other options.
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