Radius Global Solutions Llc
Customer Experience and Contact Center
Radius Global Solutions LLC is a leading provider of integrated omnichannel customer engagement services that provides customer experience and contact center solutions for banking, financial services, travel, hospitality, education, and government sectors, known for its proprietary RIVA platform that enhances customer interactions.
Size
1K-5K
Private
10m-50m
Mission
To help clients exceed their customers' expectations in a collaborative and compliant environment, emphasizing quality and growth.
About
Radius Global Solutions LLC offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, travel, hospitality, education, and government sectors. The company operates using a hybrid delivery model and supports a diverse client base.
It is recognized for its customer-first approach, with advanced AI-driven communication through the RIVA platform that streamlines customer interactions and enhances overall service quality.
Services
Radius Global Solutions LLC provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, quality assurance & monitoring, data entry & data processing, content moderation, and billing & invoicing. These services cover various communication channels and are tailored to support client needs throughout the customer lifecycle.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Content Moderation
Billing & Invoicing
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking & financial services, travel, hospitality & leisure, education & edtech, and government & public sector. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Radius Global Solutions is known for its proprietary RIVA platform, offering clients a blend of AI and human interaction that enhances customer engagement. Its approach includes a focus on secure, compliant, and collaborative environments, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Education & EdTech
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Radius Global Solutions Llc
?
Radius Global Solutions LLC specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support and quality assurance & monitoring, as well as critical back-office functions such as data entry & data processing, content moderation, and billing & invoicing. They also offer CX consulting and journey mapping services, ensuring a holistic approach to managing customer interactions and enhancing service quality.
What additional services does
Radius Global Solutions Llc
provide?
When was
Radius Global Solutions Llc
founded?
Radius Global Solutions LLC was established in 1987, which means that as of 2024, the company has been in operation for 37 years. This long-standing presence in the industry showcases their resilience and adaptability in the evolving landscape of customer service and business process outsourcing.
What industry verticals does
Radius Global Solutions Llc
serve?
The company serves a diverse range of industries including Banking & Financial Services, Travel, Hospitality & Leisure, Education & EdTech, and Government & Public Sector. This broad focus allows Radius Global Solutions to tailor its services to meet the specific needs and challenges of each sector effectively.
What delivery model does
Radius Global Solutions Llc
offer?
Radius Global Solutions employs a hybrid delivery model, which combines offshore, nearshore, and onshore approaches to best meet client needs. Offshore delivery typically involves services provided from a distant location, nearshore refers to services provided from a neighboring country, and onshore services are delivered within the same country as the client. This flexibility allows them to optimize resources and provide high-quality service tailored to various client requirements.
How many employees and/or seats does
Radius Global Solutions Llc
have?
Radius Global Solutions has a workforce ranging between 1,000 to 5,000 employees. This scale reflects their capacity to handle a significant volume of client work while maintaining the quality and attention to detail that their clients expect.
Can
Radius Global Solutions Llc
be considered a good service provider for startups?
Radius Global Solutions LLC can be a suitable service provider for startups, particularly those operating within the industries they specialize in. Startups can benefit from their extensive experience and a wide range of customer support services, which can help them establish a strong foundation for customer engagement and satisfaction. Additionally, the company's hybrid delivery model allows startups to scale their operations efficiently as they grow.
Can
Radius Global Solutions Llc
be considered a good service provider for SMBs?
For small and medium businesses, Radius Global Solutions LLC offers a compelling suite of services that can support growth and enhance customer experience. Their extensive service portfolio, combined with their ability to adapt to specific client needs, makes them a valuable partner for SMBs looking to improve operational efficiency and customer interactions. The flexibility of their delivery model also means that SMBs can access affordable, high-quality support that can evolve as their business needs change.
Can
Radius Global Solutions Llc
be considered a good service provider for enterprises?
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