Radius Global specializes in providing exceptional customer experience and contact center solutions. Their services encompass a wide array of offerings, including inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, as well as CX consulting and journey mapping. Furthermore, they emphasize quality assurance and monitoring, voice-of-customer analytics, and data entry and processing, all aimed at enhancing customer interactions and driving satisfaction.

In addition to their primary offerings, Radius Global also provides back-office operations. This service extends their capabilities beyond customer-facing interactions, supporting clients with essential behind-the-scenes functions that enhance overall organizational performance.

Radius Global was established in 1960, marking over six decades of experience in the industry as of 2024. Since its inception, the company has evolved to meet the changing demands of the market, building a robust portfolio of services that cater to various sectors.

Radius Global serves a diverse range of industries, including Healthcare & Life Sciences, Telecommunications & Media, Energy & Utilities, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the unique needs and challenges faced by clients in each sector.

Radius Global offers a versatile delivery model that combines both onshore and offshore services. Onshore delivery refers to operations conducted within the same country as the client, ensuring direct oversight and communication. Offshore delivery, on the other hand, involves services provided from locations outside the client’s country, often allowing for cost efficiencies and round-the-clock support. This dual approach enables Radius Global to meet varied client needs effectively while maintaining high standards of service.

Radius Global employs between 201 and 500 individuals, reflecting a mid-sized workforce that is well-equipped to handle a variety of customer service and business process outsourcing tasks. This size allows the company to maintain a balance between personalized service and operational efficiency.

Radius Global is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable customer experience solutions. Their scalable service portfolio allows for tailored support that can grow alongside a business. With flexible delivery models and an extensive range of services, SMBs can leverage Radius Global’s expertise to enhance customer engagement and operational efficiency as they expand.

Radius Global presents a compelling option for enterprises and large companies seeking a dependable service provider. With a robust workforce and a proven delivery model that includes both onshore and offshore capabilities, they can handle the complexities associated with larger operations. Their commitment to high-quality, compliant solutions, along with their innovative integration of technology and human intelligence, positions them as a strong partner for enterprises aiming to optimize customer engagement and drive growth.