Radikari
Customer Experience and Contact Center
Radikari is a leading BPO provider that provides customer experience and contact center solutions for various industries, known for its extensive infrastructure and commitment to client success.
Size
1K-5K
Private
Mission
About
Radikari offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in diverse industries. The company operates using an onshore model and supports clients across Indonesia.
It is recognized for its extensive contact center infrastructure, with over 900 high-specification seats across multiple locations, ensuring high-quality service delivery.
Services
Radikari provides customer experience and contact center solutions supported by HR management, recruitment, and payroll services. These services include inbound customer support, technical support, quality assurance, and live chat assistance, tailored to enhance operational efficiency and drive growth for clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Live Chat & Messaging Support
Industries Served
The company serves clients in various industries, leveraging its experience across more than 20 business sectors. It supports a wide range of client types, ensuring that services are aligned with industry-specific requirements and operational needs.
Unique Stregths
Radikari is known for its commitment to client fit and professionalism, offering clients customized solutions that drive business growth. Its approach includes clear communication and a strong work ethic, which help deliver consistent quality and excellence at scale.
Delivery Footprint
Headquartered in Depok, Indonesia, the company operates using an onshore delivery model. It serves clients across Indonesia, with teams working in on-site environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Radikari
?
Radikari specializes in delivering customer experience and contact center solutions. Their service offerings encompass inbound customer support, technical support across tiers 1 and 2, customer experience consulting, journey mapping, quality assurance, and live chat support. This comprehensive suite is designed to enhance operational efficiency and drive growth for their clients across various industries.
What additional services does
Radikari
provide?
When was
Radikari
founded?
Radikari was established in 2014, making it a company with nearly a decade of experience in the business process outsourcing sector. Since its inception, Radikari has developed a robust portfolio of services tailored to meet the evolving needs of its clients.
What industry verticals does
Radikari
serve?
What delivery model does
Radikari
offer?
Radikari employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically Indonesia. This approach allows for seamless communication and a better understanding of local market needs, ultimately enhancing service quality and client satisfaction.
How many employees and/or seats does
Radikari
have?
Radikari boasts a workforce ranging between 1,000 to 5,000 employees, which positions the company as a significant player in the BPO industry. This scale enables them to efficiently manage a variety of client demands while maintaining a high level of service quality.
Can
Radikari
be considered a good service provider for startups?
Radikari can be a suitable service provider for startups, particularly those looking for scalable solutions in customer support and engagement. With their experience in providing tailored services, they can help new businesses establish a strong customer service foundation that is crucial for growth. However, startups should consider their specific needs and ensure alignment with Radikari's offerings.
Can
Radikari
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can benefit significantly from partnering with Radikari. The company's extensive range of services is designed to support operational growth and enhance customer interactions, making it easier for SMBs to scale their operations. Furthermore, Radikari's onshore delivery model allows for effective communication and responsiveness, which are vital for SMBs looking to compete in their respective markets.
Can
Radikari
be considered a good service provider for enterprises?
Radikari is well-positioned to serve enterprises and large organizations due to its substantial workforce and recognized service capabilities. With awards such as the Best Contact Center from the Indonesian Contact Center Association, Radikari demonstrates a commitment to quality and excellence. Their ability to provide sophisticated customer experience solutions can meet the complex needs of larger companies seeking reliable and effective BPO services.
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