R D Group
Customer Experience and Contact Center
R&D World is a leading publication that provides research and development insights for professionals in various industries, known for its prestigious R&D 100 Awards celebrating innovation.
Size
Private
Mission
To serve as a comprehensive resource for scientists and engineers, offering insights into scientific computing and controlled environments.
About
R&D World offers timely content on trends and technologies along with insights into scientific computing for clients in research and development. The company operates as part of WTWH Media and supports professionals globally.
It is recognized for its comprehensive coverage of industry breakthroughs, with a focus on cleanrooms and critical environments that enhance operational efficiency for its audience.
Services
R&D World provides research and development insights supported by timely content on trends and technologies. These services cover various industries and are tailored to support professionals in scientific computing and controlled environments.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Change Management & Training
Industries Served
The company serves clients in telecommunications, healthcare, financial services, retail, and travel. It has experience supporting research scientists, engineers, and technical staff with services aligned to industry-specific requirements and technological advancements.
Unique Stregths
R&D World is known for its prestigious R&D 100 Awards, which honor groundbreaking innovations in science and technology. Its approach includes delivering relevant and timely content that helps professionals stay informed about the latest breakthroughs and applications in their fields.
Delivery Footprint
Headquartered in the United States, the company operates as part of WTWH Media. It serves clients across various global markets, providing insights and resources that cater to the needs of research and development professionals.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
government bodies
What's the main service provided by
R D Group
?
R D Group specializes in enhancing customer experience through its primary service of customer experience and contact center solutions. Their offerings encompass a wide range of sub-services including inbound customer support, tier 1 and tier 2 technical support, multilingual support, quality assurance and monitoring, as well as data entry and processing. Additionally, they manage order fulfillment, billing and invoicing, and provide change management and training, ensuring comprehensive support tailored to client needs.
What additional services does
R D Group
provide?
When was
R D Group
founded?
R D Group was established in 1959, marking over 65 years of service in the industry. Since its inception, the company has evolved to become a key player in its field, continually adapting to the changing needs of its clients and the market.
What industry verticals does
R D Group
serve?
R D Group serves a diverse array of industries, including Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Travel, Hospitality & Leisure. This broad focus allows them to cater to various sector-specific requirements and advancements.
What delivery model does
R D Group
offer?
R D Group operates using an offshore delivery model, which means that the services are provided from a different country than where the client is located. This approach allows the company to leverage cost efficiencies while maintaining high standards of service quality, making it an attractive option for businesses looking to optimize their operational expenditures.
How many employees and/or seats does
R D Group
have?
Can
R D Group
be considered a good service provider for startups?
R D Group can be a beneficial service provider for startups, especially those looking for expertise in customer experience and support. Their extensive portfolio of services, including technical support and data processing, can help startups manage initial customer interactions effectively. However, startups must consider their specific needs and whether they require the level of comprehensive service that R D Group offers.
Can
R D Group
be considered a good service provider for SMBs?
R D Group presents a strong option for small and medium businesses (SMBs) seeking growth support. Their scalable service offerings in customer support and management can help SMBs enhance operational efficiency and customer satisfaction. With their experience across various sectors, they can provide tailored solutions that adapt as the business grows, making them a reliable partner for SMBs.
Can
R D Group
be considered a good service provider for enterprises?
R D Group is well-suited for enterprises and large companies, thanks to its established reputation and extensive service portfolio. Their experience in multiple industries, combined with a sophisticated approach to customer experience, positions them as a reliable partner for larger organizations. The company's commitment to quality and its recognized achievements, such as the R&D 100 Awards, further enhance their credibility in delivering complex solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.