Quantrics Enterprises Inc
Customer Experience and Contact Center
Quantrics is a people-first BPO company that provides customer experience and contact center solutions for telecommunications and media, known for its inclusive culture and commitment to employee well-being.
Size
5K-10K
Private
50m-100m
Mission
About
Quantrics offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in telecommunications and media. The company operates using an offshore delivery model and supports Canadian clients, including the largest telecommunications provider.
It is recognized for its people-first philosophy, with a strong emphasis on employee satisfaction and community engagement that fosters a positive workplace culture.
Services
Quantrics provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, technical support, shared-services center design and setup, and application support and maintenance. Each solution is tailored to meet the specific needs of clients in the telecommunications sector.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Shared-Services Centre Design & Setup
Application Support & Maintenance
Service Desk & IT Support
Cloud Migration & Management
Data-Centre Operations
Industries Served
The company serves clients in telecommunications and media. It has experience supporting major telecommunications providers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Quantrics is known for its inclusive culture and commitment to employee well-being, offering clients a dedicated and motivated workforce. Its approach includes competitive performance incentives and a supportive work environment, which help deliver consistent service excellence at scale.
Delivery Footprint
Headquartered in Taytay, Philippines, the company operates using an offshore delivery model. It serves clients across Canada, with teams working in a hybrid environment to adapt to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Quantrics Enterprises Inc
?
Quantrics Enterprises Inc specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide shared-services center design and setup, as well as application support and maintenance. This comprehensive suite is tailored to meet the specific demands of clients, particularly in the telecommunications sector.
What additional services does
Quantrics Enterprises Inc
provide?
Beyond their primary focus on customer experience and contact center solutions, Quantrics Enterprises Inc offers a variety of additional services. These include HR recruitment and payroll, finance and accounting, IT infrastructure and managed services, as well as analytics and data solutions. This extended service portfolio allows them to address a wider spectrum of client needs and enhance their value proposition.
When was
Quantrics Enterprises Inc
founded?
Established in 2016, Quantrics Enterprises Inc has been in operation for approximately 8 years. Since its inception, the company has focused on providing high-quality customer experience solutions and has grown significantly in the competitive landscape of business process outsourcing.
What industry verticals does
Quantrics Enterprises Inc
serve?
Quantrics Enterprises Inc primarily serves clients in the Telecommunications & Media and Technology & SaaS sectors. Their expertise in these industries allows them to align their services with the unique requirements and technology platforms prevalent in these fields.
What delivery model does
Quantrics Enterprises Inc
offer?
Quantrics Enterprises Inc employs an offshore delivery model, which means that their services are provided from a location outside the client's country, specifically from the Philippines. This approach allows them to leverage cost efficiencies while maintaining high service quality. By operating in a hybrid environment, they are able to adapt to client needs and ensure effective support for their Canadian clientele.
How many employees and/or seats does
Quantrics Enterprises Inc
have?
Quantrics Enterprises Inc boasts a workforce that ranges from 5,000 to 10,000 employees. This substantial team size enables the company to manage large-scale operations and offer a diverse range of services, ensuring they meet the varying demands of their clients.
Can
Quantrics Enterprises Inc
be considered a good service provider for startups?
Can
Quantrics Enterprises Inc
be considered a good service provider for SMBs?
Can
Quantrics Enterprises Inc
be considered a good service provider for enterprises?
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