Quantanite
Customer Experience and Contact Center
Quantanite is a BPO firm that provides customer experience and contact center solutions for banking and financial services, known for its advanced technology integration and commitment to human-centric support.
Size
1K-5K
Private
Mission
To deliver simplified operations and improved customer experiences by providing efficient support services.
About
Quantanite offers customer experience and contact center solutions along with back-office operations, AI and data services, and sales and lead-generation services for clients in banking and financial services. The company operates using a nearshore and offshore delivery model and supports clients globally.
It is recognized for its innovative use of AI technology, with a strong focus on enhancing customer interactions and operational efficiency.
Services
Quantanite provides customer experience and contact center solutions, supported by back-office operations, AI and data services, and sales and lead-generation services. These services cover inbound customer support, automation and RPA enablement, data annotation and labelling, and onboarding administration, tailored to support efficient client operations and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Automation & RPA Enablement
Data Annotation & Labelling
Onboarding Administration
Industries Served
The company serves clients in banking and financial services. It has experience supporting various client types with services aligned to industry-specific requirements, leveraging advanced technology platforms to optimize customer interactions and operational processes.
Unique Stregths
Quantanite is known for its commitment to human resources and community development, offering clients a blend of human-centric and automated solutions. Its approach includes investing in workforce capabilities and utilizing innovative technologies like AI-driven chatbots, which help deliver consistent and empathetic customer experiences at scale.
Delivery Footprint
Headquartered in London, England, the company operates using a nearshore and offshore delivery model. It serves clients across multiple continents, with teams working in hybrid environments to meet diverse client needs and ensure seamless service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Quantanite
?
Quantanite specializes in providing comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support, automation and RPA enablement, data annotation and labeling, and onboarding administration, all designed to improve operational efficiency and enhance customer satisfaction.
What additional services does
Quantanite
provide?
In addition to their main offerings, Quantanite also provides a range of other services that include sales and lead-generation services as well as back-office operations. These additional capabilities complement their customer experience solutions, enabling clients to streamline operations and improve overall business performance.
When was
Quantanite
founded?
Quantanite was established in 2014, which means the company has been in operation for approximately a decade. Since its inception, it has focused on delivering innovative customer support solutions, particularly in the banking and financial services sector.
What industry verticals does
Quantanite
serve?
Quantanite primarily serves clients in the banking and financial services industries. This focus allows them to tailor their services to meet the specific needs and regulatory requirements of these sectors, ensuring high-quality support and operational effectiveness.
What delivery model does
Quantanite
offer?
Quantanite employs both nearshore and offshore delivery models, allowing them to provide flexible and efficient services to clients around the globe. Nearshore delivery refers to services provided from locations within close geographical proximity, while offshore delivery involves teams working from further away, enabling cost efficiency and access to a diverse talent pool.
How many employees and/or seats does
Quantanite
have?
Quantanite has a workforce of between 1,000 and 5,000 employees, positioning the company as a significant player in the BPO sector. This scale allows them to handle a variety of client needs while maintaining a strong commitment to quality and service.
Can
Quantanite
be considered a good service provider for startups?
For startups, Six Eleven BPO presents a viable option due to its flexible service offerings and client-centric approach. Their ability to tailor solutions to meet unique business needs makes them suitable for new companies looking to establish customer engagement without overwhelming overhead costs. Startups can benefit from Six Eleven's expertise in various service areas, allowing them to focus on growth while relying on a reliable partner for customer support and operational tasks.
Can
Quantanite
be considered a good service provider for SMBs?
Quantanite is well-suited to support small and medium businesses (SMBs) looking for scalable solutions. Their diverse service portfolio, combined with their experience in the banking and financial services sector, allows them to offer tailored support that can grow alongside SMBs, ensuring that these businesses can focus on their core operations while benefiting from Quantanite's expertise.
Can
Quantanite
be considered a good service provider for enterprises?
Quantanite is an excellent choice for enterprises and large companies seeking reliable BPO services. With their substantial workforce and advanced technology integrations, they can handle complex operational needs and deliver sophisticated solutions that enhance customer interactions and drive efficiency at scale.
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