Quantanite specializes in delivering exceptional customer experience management, primarily through its contact center services. The company offers a broad range of services including inbound customer support and outbound telesales, along with retention strategies. Additionally, they provide CX consulting and journey mapping, quality assurance monitoring, voice-of-customer analytics, as well as data entry and processing solutions. Their innovative approach extends to automation, RPA enablement, and data annotation and labeling, ensuring comprehensive support for a diverse clientele.

In addition to its core services in customer experience management, Quantanite offers a variety of other capabilities. These include back-office operations, analytics and data services, AI and data services, as well as sales and lead-generation services. This extended portfolio allows Quantanite to cater to a broader spectrum of client needs, enhancing operational effectiveness across different business functions.

Quantanite was established in 2014, which makes it a company with a decade of experience in the business process outsourcing sector. Since its founding, Quantanite has evolved significantly, developing a strong reputation for operational excellence and innovative technological solutions.

Quantanite serves a diverse array of industries, focusing on Banking & Financial Services and Insurance. Their experience in these sectors allows them to tailor their services to meet the specific needs of clients operating within these verticals.

Quantanite employs a versatile delivery model that includes offshore and hybrid solutions, which combine various geographical locations to optimize service delivery. Offshore operations typically involve teams working from locations outside the client's home country, allowing for cost efficiency and access to a wider talent pool. The hybrid model blends multiple shores to enhance flexibility and responsiveness to client needs, ensuring a comprehensive approach to service delivery.

Quantanite has a workforce ranging from 1,000 to 5,000 employees. This size positions the company well to manage a variety of client requirements while maintaining the agility needed to adapt to changing business landscapes.

Small and medium businesses will find Quantanite to be a valuable partner due to its scalable service offerings and commitment to operational excellence. The company’s diverse service portfolio can adapt to the specific needs of SMBs, providing essential support in customer engagement and back-office functions. This flexibility, combined with Quantanite's experience in various industries, positions them as a strong ally for SMBs looking to enhance their operational efficiency and customer satisfaction.

Quantanite is well-equipped to serve enterprises and large corporations, thanks to its substantial workforce and sophisticated service offerings. The company’s hybrid delivery model enhances reliability and responsiveness, crucial for large organizations with complex requirements. Furthermore, its recognition through awards such as the Best SMS Aggregation Tool indicates a commitment to quality and innovation, making Quantanite a trustworthy partner for enterprises aiming for operational excellence.