Quampetence
Customer Experience and Contact Center
Quampetence Business Solutions Pvt. Ltd. is a dynamic BPO company that provides customer experience and contact center solutions for retail, e-commerce, gaming, and hospitality, known for its technological innovation and commitment to quality.
Size
201-500
Private
Mission
To empower global businesses by harnessing outsourced talent to achieve extraordinary outcomes and transformative changes.
About
Quampetence Business Solutions Pvt. Ltd. offers customer experience and contact center solutions along with virtual assistant and IT helpdesk services for clients in retail, e-commerce, gaming, and hospitality. The company operates using an offshore delivery model and supports international clients.
It is recognized for its advanced technological integration, with a focus on omnichannel capabilities and exceptional customer engagement strategies that enhance client satisfaction.
Services
Quampetence Business Solutions Pvt. Ltd. provides customer experience and contact center solutions supported by virtual assistant and IT helpdesk services. These services include inbound customer support, technical support, quality assurance, and multilingual support, tailored to meet the diverse needs of clients across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Multilingual Support
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in retail, e-commerce, gaming, and hospitality. It has extensive experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced tools such as conversational AI and automation to enhance operational efficiency.
Unique Stregths
Quampetence is known for its commitment to quality and innovation, offering clients a technology-driven approach that fosters exceptional customer engagement. Its operational practices include continuous improvement and employee development, ensuring high performance and client satisfaction.
Delivery Footprint
Headquartered in Gurgaon, India, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to provide seamless support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
EHR companies
What's the main service provided by
Quampetence
?
Quampetence specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, quality assurance, multilingual support, as well as live chat and email support. This diverse portfolio is designed to cater to the unique needs of businesses seeking to enhance their customer service capabilities.
What additional services does
Quampetence
provide?
In addition to their primary focus on customer experience and contact center solutions, Quampetence also provides IT infrastructure and managed services, along with shared-services transformation. These additional capabilities enhance their value proposition, allowing them to support clients with a broader range of operational needs and technological solutions.
When was
Quampetence
founded?
What industry verticals does
Quampetence
serve?
Quampetence serves a variety of industries, including Retail & e-Commerce, Gaming & Entertainment, and Travel, Hospitality & Leisure. Their extensive experience across these sectors allows them to provide tailored solutions that meet the specific demands of each industry, ensuring high levels of client satisfaction and operational efficiency.
What delivery model does
Quampetence
offer?
Quampetence operates using an offshore delivery model, which means they provide their services from a location outside the client’s home country. This approach allows them to leverage cost-effective talent and resources while maintaining high-quality standards. Their offshore model enables seamless support for international clients, ensuring that they can meet diverse customer needs efficiently.
How many employees and/or seats does
Quampetence
have?
Quampetence has a workforce ranging from 201 to 500 employees. This size allows them to maintain a balance between personalized service and the capacity to support larger client needs, ensuring they can deliver quality service across their various offerings.
Can
Quampetence
be considered a good service provider for startups?
Quampetence can be a valuable partner for startups looking to establish a strong customer service foundation. Their focus on customer experience solutions, combined with a flexible offshore delivery model, enables startups to access quality support without the overhead of building an in-house team. This approach allows startups to scale their operations efficiently while maintaining high standards of customer engagement.
Can
Quampetence
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from partnering with Quampetence. The company’s diverse service offerings and their agile offshore delivery model allow SMBs to access advanced customer support solutions tailored to their specific needs. Quampetence’s commitment to quality and innovation can help these businesses enhance their customer interactions and drive growth.
Can
Quampetence
be considered a good service provider for enterprises?
Quampetence is well-equipped to serve enterprises and large organizations, given its scalable service model and robust expertise in managing complex customer service operations. Their advanced technological integrations and focus on omnichannel support ensure that large companies can achieve high levels of customer satisfaction. Additionally, their offshore delivery approach allows enterprises to optimize costs while accessing quality talent and resources.
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